Welcome to the Re:amaze FAQ

Getting Started

16 articles in this Topic

• Before You Get Started
• Step 1 - Connecting An Email Channel
• Step 2 - Inviting New Staff
• Step 3 - Connecting Social Media Channels
• Step 4 - Creating Your Avatar
• Step 5 - Adding Your Signature
• Step 6 - Implementing Autoresponders

See all articles in Getting Started →

Learning Re:amaze

7 articles in this Topic

• First Things First
• Your Personal Staff Profile
• Personal and Channel Signatures
• Your Notifications Settings
• Using the Main Dashboard
• Responding to and Managing Conversations
• Working with Other Team Members

Video Tutorial Series

15 articles in this Topic

• Comprehensive Platform Demo
• Learning Re:amaze
• Email Channels and Email Forwarding
• Autoresponders, Email Appearance, Inserting Articles/Responses
• Text Customization and Language
• Re:amaze Embed Builder
• Shopify and Re:amaze

See all articles in Video Tutorial Series →

Account Management

13 articles in this Topic

• Managing your brands
• Managing your staff and profiles
• Managing your roles and permissions
• Managing your subscription and payment method
• Changing or resetting your account password
• Re:amaze Notifications
• Re:amaze free trial policy

See all articles in Account Management →

Productivity Features

26 articles in this Topic

• Peek (Beta) for Re:amaze Live
• Re:amaze Chatbot (Beta)
• Adding office hours and blackout dates
• Dynamic Variables in Automated Responses
• Creating your FAQ
• Re:amaze Live Dashboard
• Understanding Tags (also known as folders or labels)

See all articles in Productivity Features →

3rd Party Integrations

36 articles in this Topic

• Google Analytics Basics
• Google Analytics for Conversion Tracking and Goals
• BigCommerce: How-To
• BigCommerce Integration (Manual Shoutbox/Chatbox Installation Using Footer Scripts)
• eBay: How-To
• GitHub Integration
• Google Tag Manager (GTM) Integration Auto-Publishing

See all articles in 3rd Party Integrations →

Useful Tips & Tricks

12 articles in this Topic

• Shopify Cue Recipe: Preventing cart abandonment
• Shopify Cue Recipe: Automatically ask customers to review a purchased product
• Capture Customers’ Moods Using Auto-Tagging and Workflows
• Embed KB on Your Site
• Inserting KB Articles in Responses
• Opening a FAQ article in a Lightbox
• Reassigning & Staying Informed

See all articles in Useful Tips & Tricks →

Everything About Reamaze Embeds

12 articles in this Topic

• The Embed Builder
• Message and Engage Online Customers with Reamaze Cues
• Shoutbox Embed
• Lightbox Embed
• Embedding FAQ
• Contact Form Embed
• Conversation History Embed

See all articles in Everything About Reamaze Embeds →

Everything About Emails

9 articles in this Topic

• Adding an email channel in Reamaze
• Managing your Reamaze email channel settings
• Setting up Custom SMTP
• How come my test email isn't coming through?
• Changing your email appearance
• Email Notifications
• Gmail alias forwarding

See all articles in Everything About Emails →

Everything About Conversations and Chats

19 articles in this Topic

• Understanding conversation states
• Participating in conversations
• Replying to conversations
• Forwarding conversations
• Assigning and reassigning conversations
• Moving conversations
• Merging conversations

See all articles in Everything About Conversations and Chats →

Everything About Social and SMS/MMS Channels

9 articles in this Topic

• Creating workflows with social media channels
• Facebook: Connect a business page
• Facebook page and ad comments
• How Instagram channel integration works
• How SMS and MMS mobile channels work
• How Twitter channel integration works
• Problems with authenticating social media channels

See all articles in Everything About Social and SMS/MMS Channels →

Everything About Your Customers

9 articles in this Topic

• Adding a friendly name for a customer
• Customer Contact Management
• Customer Custom Attributes and Data Blocks
• Customer Custom Fields
• Customer Data Attributes
• Customer Profile Page
• Customer Quick Profile

See all articles in Everything About Your Customers →

Everything About Reporting

9 articles in this Topic

• What does each report mean?
• Volume report metrics
• How response times are calculated
• Exporting reports to CSV
• Need other reports?
• Reporting by conversation origin
• Restricting access to reports

See all articles in Everything About Reporting →

Miscellaneous

2 articles in this Topic

• Re:amaze features and pricing
• Where is my order?