Product reviews play a big role in boosting sales, but getting customers to leave them can be difficult without an easy way to ask. This Cue recipe prompts customers to review a product they recently purchased. If a customer prefers not to review that item, the Cue also gives them a way to track their order instead.
Installation
Copy this code snippet and paste it underneath your Re:amaze Shoutbox script or existing Cue script, above the <head> tag.
Data-driven Cues using Shopify's liquid markup will not work through Google Tag Manager. You must paste this code directly into your theme.liquid template.
If you haven't installed Re:amaze on your Shopify store yet, see this tutorial for the basic setup steps.
{% if shop.customer_accounts_enabled and customer.id and customer.orders.size > 0 %}
{% if customer.last_order.line_items.size > 0 %}
<script type="text/javascript">
var _support = _support || { 'ui': {}, 'user': {} };
_support.outbounds = _support.outbounds || [];
_support.outbounds.push({
id: "RequestReview",
name: "Review Product",
message: "Hey, it looks like you recently bought a product from us. How do you like it? Let us know with a review!",
sound: true,
user: {
type: "team"
},
buttons: [
{
text: "Review {{ customer.last_order.line_items[0].product.title }}",
url: "https://YOURSTORE.myshopify.com/{{ customer.last_order.line_items[0].product.url }}"
},
{
text: "Track your item",
url: "{{ customer.last_order.line_items[0].fulfillment.tracking_url }}"
}
],
rules: [
{
type: "timeOnSite",
op: "greaterThan",
value: "20s"
}
]
});
</script>
{% endif %}
{% endif %}
What this code does
{% if shop.customer_accounts_enabled and customer.id and customer.orders.size > 0 %}limits the Cue to customers who are logged in and have placed at least one order.{% if customer.last_order.line_items.size > 0 %}limits the Cue to the customer's last order, and only triggers if that order contains at least one line item.Review {{ customer.last_order.line_items[0].product.title }}Displays the name of the customer's last order's first line item name.[https://YOURSTORE.myshopify.com/](https://YOURSTORE.myshopify.com/){{ customer.last_order.line_items[0].product.url }}links directly to that product's page so the customer can leave a review.{{ customer.last_order.line_items[0].fulfillment.tracking_url }}links directly to that product's page so the customer can leave a review.
What you can customize:
- The
messagetext to something that you prefer - The
buttontext to something that you prefer
What customers see
This Cue appears as a chat message with two buttons: one to review the purchased product, and one to track the order.
This Cue appears as a chat message with two buttons: one to review the purchased product, and one to track the order.
Where to paste this code
Paste the code snippet into your theme.liquid file, directly beneath your existing Re:amaze Shoutbox or Cue script.
What went wrong? (Optional)