Getting Started
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What Is Re:amaze and Is It Right for Me?
Re:amaze is a customer communication platform for online businesses. It helps teams manage customer conversations from multiple channels in one shared inbox. -
Welcome to Re:amaze Re:amaze helps you manage customer conversations from multiple channels in one shared inbox. You can communicate with customers through email, live chat, social media, and more. This article gives a high-level overview of the main steps to get started. Getting started with R...
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Step 1: Connecting An Email Channel
What is an email channel? An email channel represents a single support email address inside Re:amaze. When you create an email channel, Re:amaze automatically assigns an address such as [support@company.reamaze.com](mailto:support@company.reamaze.com). You can use this address right away to sen... -
Step 2: Invite New Staff Members
Inviting staff members lets your team access the shared inbox, receive notifications, and respond to customer messages in Re:amaze. Each staff member can also customize their own notification and dashboard preferences. -
Step 3: Connect Social Media Channels
Connecting social media channels lets you manage customer messages and comments from one shared inbox. You can respond to customers without logging into each social platform individually. Re:amaze supports Facebook, Instagram, and X (Twitter), with different setup requirements for each channel. -
Step 4: Create Your Staff Profile
Your staff profile helps customers recognize who they are speaking with. A complete profile makes conversations feel more personal while maintaining a professional tone. -
Your signature tells customers who you are and what role you have at your company. Set up your signature before replying to customers so your messages look consistent and professional. Your Re:amaze signature overrides the signature from your regular email client.
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It’s courteous to let customers know their message was received and that you’ll follow up soon. A short, friendly auto-responder sets the right expectation.
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Step 7: Add Response Templates
Response templates (also called canned responses or macros) help your team reply faster to common questions and high-volume messages. Staff members can create response templates, and templates are shared across your entire team. They’re useful for frequently asked questions, standard replies, etc. -
Step 8: Connect Third Party Apps
You can extend Re:amaze by connecting the third-party apps your team already uses. These integrations let you bring relevant customer, order, and activity data into conversations so staff can respond with better context. -
Email Forwarding From a Google Group
You can forward messages from a Google Group to a Re:amaze email channel so customer emails sent to your Google-hosted address appear in your Re:amaze inbox. -
Email Forwarding from Gmail and Google Apps
Connecting an email channel is the first step in setting up Re:amaze. To receive customer emails in your inbox, you also need to set up email forwarding so messages sent to your support address are delivered to Re:amaze. -
Email Forwarding from Microsoft Office 365
Connecting a new email channel is the initial step in setting up your Re:amaze account. However, it doesn't end there – you'll need to set up email forwarding to direct all messages to your Re:amaze inbox. -
Enable Email forwarding for Zoho Mail
Connecting an email channel is the first step in setting up your Re:amaze account. To receive customer messages in your inbox, you also need to set up email forwarding so emails sent to your support address are delivered to Re:amaze. Set up email forwarding in Re:amaze If you haven’t connected ... -
Enable email forwarding for GoDaddy
Connecting a new email channel is the first step in setting up Re:amaze. To receive customer emails in your Re:amaze inbox, you also need to forward messages from your GoDaddy email address to the Re:amaze mailbox created for you. Start the setup in Re:amaze If you haven’t added an email channe...