Other Frequently Asked Questions

  • How do I change or reset my account password?

    You can easily reset your password if you've forgotten it. Keep in mind that the Re:amaze support team will not be able to assist in resetting your password for you due to privacy and security reasons. If you can log in and just need to change your login password, click on "Settings" > "Perso...
  • What is Re:amaze's free trial policy and how long is it?

    Your new Re:amaze account comes with a 14-day free trial period. During the free trial period you are able to use all Re:amaze features including everything found in the Basic, Pro, and Plus plans. If you need more than 14 days to evaluate the platform we're more than happy to give you a short e...
  • How do I suspend, cancel, or close my Re:amaze account?

    If you'd like to cancel your subscription and put your account into read-only mode, you may suspend your subscription. Keep in mind that you and your staff will not be able to respond to user inquiries. To get started, go to "Settings" and then "Subscription Plan". Click on the "Suspend Subscrip...
  • How do I access my billing and payment history?

    Your Re:amaze billing history tracks the monthly payments you've been making based on the number of active staff users and plan. You can access your Re:amaze billing history by going to "Settings" and then "Payment History" under "Plan Settings".
  • How do I change my Help Site's (FAQ / Knowledge Base) Favicon?

    You can change your Favicon that resides in the browser tab of your Help Site FAQ to something you currently use. Go to "Brands" Click on "See all settings" for the brand you'd like to edit Click on "Custom CSS and Meta Headers" In the "Meta" section, enter where the link points to the URL of w...
  • How do I change my Help Site's (FAQ / Knowledge Base) title logo and header color?

    You can customize the overall look and feel of your Help Site and FAQ by simply updating the header color and logo to your brand's assets. To change this, you'll need to find the "Custom Header and Footer" option under your brand's customizable settings. Go to "Settings" > "Brands" > "See ...
  • How do I enable sound notifications on Safari?

    Having trouble hearing sound notifications on Safari while Re:amaze is in the background? Safari now requires you to whitelist websites you'd like to enable sound notifications for. Follow these quick and easy instructions to whitelist Re:amaze and enable sound notifications so you won't miss an...
  • What is Re:amaze's GDPR policy?

    When using certain aspects of Re:amaze, you may be receiving Personally Identifiable Information from your customers or site visitors. When these visitors are from the EU (European Union) or EEA (European Economic Area) they're protected by various regulations governing the treatment and consent ...