It’s time to Shopify! Shopify is absolutely one of our favorite eCommerce platforms out there today. It’s brilliantly easy to use, immensely robust, and wonderfully accessible in terms of what you want to get out of your business. With Reamaze for Shopify you’ll be able to sync relevant customer ...
Shopify Draft Orders: How-To
You can create Shopify draft orders for a particular customer (whether new or existing) within Re:amaze and give customer service agents and sales personnel the ability to convert customers seamlessly. This immensely powerful feature, when connected to Shopify, closes the loop for a highly effect...
BigCommerce: How-To (Stencil Themes)
As of June 2022, the integration with BigCommerce is no longer publicly supported. Please feel free to contact our team for details.
Once you’ve registered for a Re:amaze account and integrate it with your BigCommerce store(s), we’ll automatically sync pertinent customer information in the conve...
BigCommerce: How-To (Non-Stencil Themes)
Installing the Re:amaze Shoutbox Embed
Getting started with Re:amaze for BigCommerce begins with installing the Re:amaze app from the BigCommerce Apps Marketplace. After installation, you will taken through our onboarding setup flow. Allowing customers to message you through your website is know...
Reamaze integrates natively with WooCommerce and WordPress to power your conversations with customer data. To begin the integration you'll need to make sure you are using WooCommerce 3 or newer and users on WordPress 4.4 or newer.
You can start the integration process by going to your Reamaze ac...
Amazon Integration (Beta)
If you sell your products on Amazon, our new Amazon integration will allow you to access your customer's purchase history from your Amazon listing. The integrations will display order items, order status, purchase date, and much more! You will also have the ability to click out to view the order ...
To start using ChannelReply with Re:amaze, you’ll need to have active accounts on both platforms. In ChannelReply, start by going to your CRM settings and select “Choose Re:amaze”.
Follow the on-screen instructions provided by ChannelReply to complete the integration. You’ll need your Re:amaze...
Google Analytics: How-To (Basics)
If you'd like to get basic metrics for the performance of your Re:amaze Shoutbox or Chatbox and the FAQ, Google Analytics should be your go-to tool. Since Re:amaze isn't really an analytics platform, we rely on better and free tools like Google Analytics to help provide you with this data.
Google Analytics: How-To (Conversion Tracking and Goals)
Google Analytics is the ubiquitous analytics platform most businesses rely on for gauging performance, optimizations, and user behavior.
Re:amaze integrates with Google Analytics natively and automatically whenever you have Reamaze.js (Shoutbox, Lightbox, embedded FAQ, embedded contact form) ins...
Google Tag Manager (GTM) Integration Auto-Publishing
Reamaze officially supports Google Tag Manager (GTM) integration for automatically publishing Cues directly to your container. To get started, you'll need to have a GTM account with a container set up for the website you want to manage.
Before you get started, you'll want to make sure the Reamaz...
Connecting Re:amaze and Yotpo
You’ll be able to bring in product reviews and loyalty data to your Re:amaze dashboard with one unified integration! To connect Re:amaze with Yotpo, you’ll of course need an account for each platform. Start by logging into each. On the Re:amaze side, head over to “S...
The LoyaltyLion integration for Re:amaze allows you to:
See customer loyalty history
Customer enrollment date
Number of rewards claimed
Total approved points
Points currently pending
The ability to give/add points
The ability to remove points
To get star...
Any successful eCommerce business will tell you that one of the ingredients to success is repeat customers. Having the ability to engage shoppers, convert shoppers, and reward loyal shoppers is a crucial. Unsurprisingly, many merchants already do this by writing personalized thank-you letters, at...
Stamped.io: How To
To connect Stamped.io, head on over to your Re:amaze account’s settings menu and click on “Apps”.
Look for Stamped.io and connect a store to your Stamped.io account. If you don’t use an eCommerce platform, you can still connect your Stamped.io account. In the next step, enter your Stamped.io acc...
Ordoro: How To
Re:amaze integrates with Ordoro for quick access to customer order information, order status, fulfillment status, and shipping information.
To begin your Ordoro integration, first head to your Ordoro Account Settings page and locate your account settings. Then click on "API Keys".
Copy the Cl...
Re:amaze’s native integration with ShipStation is here! If you use ShipStation for order shipping or order fulfillment, you can easily bring customer data into your Re:amaze conversation based on name matching. In case you use Shopify with ShipStation, the two integrations together can help you a...
Integrating SMSBump with Re:amaze
To connect your Re:amaze account with SMSBump, start by accessing the SMSBump dashboard through your Shopify account. Click on “Apps” and then on “SMSBump Marketing & Automation”.
Click on the “Integrations” tab and then search for Re:amaze in SMSBump’s l...
Integrating Aircall with Re:amaze enhances your ability to provide seamless customer service alongside your other channels such as live chat, email, social media, SMS/MMS, and FAQ.
This partnership between Re:amaze and Aircall brings you the ability to bring in Aircall call ...
RingCentral is a premium solution for businesses looking for an all-in-one cloud phone, video conferencing, team messaging, and contact center platform. Designed for small to medium sized businesses as well as enterprise businesses, RingCentral has been the go-to solution for more than a decade.
JustCall is a cloud-based phone system for support teams and offers your team an unparalleled, anytime, anywhere, any device phone system for your sales and support teams. Get a number in 58 countries around the world in just seconds and start making or receiving calls.
You can integrate JustCal...
Re:amaze and ActiveCampaign are both essential tools to help you create an exceptional customer journey. Whether you're looking to increase conversions from pre-purchase customers by keeping them in the loop about your products and services or if you're looking to automate your post-purchase supp...
To connect Omnisend, you’ll first need to log into your Re:amaze account and click on “Settings” then on “Apps”. Select “Omnisend” from the list of apps available and connect your Omnisend account to a specific brand in your Re:amaze account.
On the next screen you’ll be a...
The Re:amaze MailChimp integration will allow you to see which lists a customer is subscribed to, their star rating, which email campaigns they’ve received in the past, and manage their subscriptions with a simple glance to the right of your ongoing conversation.
Great customer support is all ab...
The Klaviyo integration with Re:amaze will allow you to see which lists a customer is subscribed to and also gives you the ability to add a contact to an existing list, remove them from an existing list, or move them to an existing list.
What you can do with Klaviyo
You can now handle eBay conversations through Reamaze as well through a dedicated channel!
If you use Reamaze and eBay (as a seller) we hope you’ll find the process to be worthwhile. While we don’t have a full eBay integration (due to eBay’s limited API access) this recipe will get you started ...
If you use Slack, you’re probably accustomed to managing just about everything related to your team’s digital workflow through it. Google documents, git commits, project management, etc. That’s the beauty of an integrated workflow.
In case you’ve been looking for another fitti...
If you’ve ever been frustrated with accepting payments and processing subscriptions as an online business, then you’ve heard of Stripe. Stripe’s full stack payments features, developer friendly nature, and ultra flexible payments/checkouts platform can be said to have changed ...
The plugin is officially available as of today and we’ve already gone ahead with an update for some performance improvements. If you have a Reamaze account and run a WordPress blog/site of any sort, this is a must have integration! Take a look at the plugin listing here: https://wordpress.org/plu...
Upscope is a screensharing platform designed to help businesses better assist and guide customers. Screensharing and co-browsing is seeing rapid adoption in customer service because it can offer your customers a connected and highly engaging experience.
The Upscope integration with Reamaze allow...
How to Get Started with Reamaze on Zapier
Watch Video Tutorial Series
The first thing you'll need to do to get started with hooking up Reamaze with Zapier and the hundreds of services we work with is adding your Reamaze Account to Zapier. When the time is right, we'll ask you to add your Accoun...
Atlassian Jira: How-To
Jira is now available for Re:amaze! Jira is Atlassian’s popular project and issue tracking platform designed for technical support teams to collaborate and work faster. The official announcement is on our feature update blog and you can read it here: http://blog.reamaze.com/2018/07/05/new-reamaze...
The PieSync integration for Re:amaze allows you to dynamically sync customer data and contact information between Re:amaze and hundreds of other cloud-based applications using advanced rules and Intelligent 2-way syncing.
Use this integration to bridge data gaps or organize contact information b...
Pipedrive is a CRM platform designed to help your business drive more sales. Everything from pipeline management to sales forecasting and from activities/goals tracking to sales reporting is designed with a single purpose: to help you to take action, remain organized and stay in control of the co...
If you're currently using Re:amaze and Returnly, this integration will enable real time customer data access for you and your team. While conversing with customers in Re:amaze, you'll see customer information from Returnly such as:
Customer's matching name and email
RMA number and order number
ReCharge Payments: How To
The Re:amaze and ReCharge Payments integration allows you to easily see customer's ReCharge Payments profile, subscription status, payment history, next charge date, subscribed products, and other pertinent subscription data directly within Re:amaze conversations.
This allows your customer servi...
Octane AI: How-To
Octane AI enables Shopify merchants to increase revenue with a Facebook Messenger bot that customers love. It can help your business from cart recovery to follow up messages and from Messenger ads to answering questions. If you're already using Octane AI for Shopify, all you need to do is connect...
Recart allows you to increase your revenue by engaging customers on the platform they actively use: Facebook Messenger. Recart brings you what works best in Messenger marketing. You can enable Recart's pre-built subscription tools and campaign templates with a single click and start generating ex...
Facebook Messenger Bots (ShopMessage, ManyChat): How-To
If you use Facebook Messenger bots to automatically greet customers and answer questions automatically, it's very likely you have many back and forths between the customer and the bot. But if you're also using Re:amaze and have your Facebook Messenger connected via social channels, the messages b...
Help Desk Migration: How-To
You can easily and efficiently migrate your data from any helpdesk to Re:amaze through our authorized solutions provider, Help Desk Migration!
Help Desk Migration is an automated online service aimed at helping you quickly and efficiently import your data from other helpdesk platforms like Zen...
Ronin is a simple online invoice, time tracking, and project management application designed for freelancers, consultants, and small businesses. Since 2008, Ronin has helped tens of thousands of small businesses look professional with beautifully crafted invoices and an easy-to-use online payment...
WhatsApp Business: How-To
This WhatsApp Business integration provided by our partner, Twilio. To find out more about WhatsApp through Twilio, please visit: https://www.twilio.com/whatsapp. Here are just a few use cases for WhatsApp through Twilio:
Alerts and Notifications
Use WhatsApp messaging to reliably send mission...
How many times have you had a customer write in to inform you of a bug? How many times have you wished for the ability to log said bug directly into GitHub through your customer support solution? Reamaze now offers you the ability to do just that. It’s a great way to keep thin...
Do you have a storefront powered by Wix? Want to add the Reamaze Shoutbox to your site so you can start talking to customers beyond just email and a contact form?
Reamaze is already helping thousands of small businesses engage with customers through seamless conversation experiences. The Shoutbo...
Attentive is a powerful SMS marketing solution designed for eCommerce businesses that enables brands to provide personalized experiences with their customers through text messaging. Connect Attentive as an SMS channel in your Re:amaze account to allow your customer support team to directly answer...
AT&T Office@Hand: How-To
AT&T Office@Hand provides a flexible cloud-based voice, fax, text messaging, and audio and video conferencing services for businesses who are always on the go. The Re:amaze and AT&T Office@Hand integration allows you to:
take and make calls from your Re:amaze account
log calls and voicem...
Common Facebook Errors
Error Code: 100, Subcode: 33
An error occurred posting to Facebook: type: GraphMethodException, code: 100, error_subcode: 33, message: Unsupported post request. Object with ID '[COMMENT ID NUMBER]' does not exist, cannot be loaded due to missing permissions, or does not support this operation. ...
Common Instagram Errors
Error Code: 190, Subcode 460
An error occurred posting to Facebook type: OAuthException, code: 190, error_subcode: 460, message: Error validating access token: The session has been invalidated because the user changed their password or Facebook has changed the session for security reasons., x-f...
Confirming Your Facebook Permissions
If comments left on your Facebook posts are not importing into your Re:amaze inbox, or if your Facebook channel is consistently disconnecting, this is likely due to a permissions issue in your Facebook account.
When first connecting Facebook, you are prompted to authorize Re:amaze with full acce...
Confirming Your Facebook Role
In order to connect your Facebook Business Page to Re:amaze, you need have the Business Admin role for that page. If you're not sure what role you have, we recommend double checking your settings in Facebook.
To check your Facebook Page role, follow these instructions:
Go to your Meta Business ...