It’s time to Shopify! Shopify is absolutely one of our favorite eCommerce platforms out there today. It’s brilliantly easy to use, immensely robust, and wonderfully accessible in terms of what you want to get out of your business. With Reamaze for Shopify you’ll be able to sync relevant customer ...
Shopify Draft Orders: How-To
You can create Shopify draft orders for a particular customer (whether new or existing) within Re:amaze and give customer service agents and sales personnel the ability to convert customers seamlessly. This immensely powerful feature, when connected to Shopify, closes the loop for a highly effect...
BigCommerce: How-To (Stencil Themes)
As of June 2022, the integration with BigCommerce is no longer publicly supported. Please feel free to contact our team for details.
Once you’ve registered for a Re:amaze account and integrate it with your BigCommerce store(s), we’ll automatically sync pertinent customer information in the conve...
BigCommerce: How-To (Non-Stencil Themes)
Installing the Re:amaze Shoutbox Embed
Getting started with Re:amaze for BigCommerce begins with installing the Re:amaze app from the BigCommerce Apps Marketplace. After installation, you will taken through our onboarding setup flow. Allowing customers to message you through your website is know...
Re:amaze integrates natively with WooCommerce and WordPress to power your conversations with customer data. The integration supports WooCommerce 3 or newer and WordPress 4.4 or newer.
You can start the integration process by going to your Re:amaze account and clicking on ⚙️Settings > Apps and...
Amazon Integration (Beta)
Since 06/15/2023 Re:amaze no longer supports a native Amazon integration, but this functionality and more can be accessed through our ChannelReply integration.
If you sell your products on Amazon, our new Amazon integration will allow you to access your customer's purchase history from your Amaz...
To start using ChannelReply with Re:amaze, you’ll need to have active accounts on both platforms. In ChannelReply, start by going to your CRM settings and select “Choose Re:amaze”.
Follow the on-screen instructions provided by ChannelReply to complete the integration. What you'll need:
Google Analytics: How-To (Basics)
If you'd like to get basic metrics for the performance of your Re:amaze Shoutbox or Chatbox and the FAQ, Google Analytics should be your go-to tool. Since Re:amaze isn't really an analytics platform, we rely on better and free tools like Google Analytics to help provide you with this data.
Google Analytics: How-To (Conversion Tracking and Goals)
Google Analytics is the ubiquitous analytics platform most businesses rely on for gauging performance, optimizations, and user behavior.
Re:amaze integrates with Google Analytics natively and automatically whenever you have Reamaze.js (Shoutbox, Lightbox, embedded FAQ, embedded contact form) ins...
Google Tag Manager (GTM) Integration Auto-Publishing
Reamaze officially supports Google Tag Manager (GTM) integration for automatically publishing Cues directly to your container. To get started, you'll need to have a GTM account with a container set up for the website you want to manage.
Before you get started, you'll want to make sure the Reamaz...
Connecting Re:amaze and Yotpo
You’ll be able to bring in product reviews and loyalty data to your Re:amaze dashboard with one unified integration! To connect Re:amaze with Yotpo, you’ll of course need an account for each platform. Start by logging into each. On the Re:amaze side, head over to “S...
The LoyaltyLion integration for Re:amaze allows you to:
See customer loyalty history
Customer enrollment date
Number of rewards claimed
Total approved points
Points currently pending
The ability to give/add points
The ability to remove points
To get star...
Any successful eCommerce business will tell you that one of the ingredients to success is repeat customers. Having the ability to engage shoppers, convert shoppers, and reward loyal shoppers is a crucial. Unsurprisingly, many merchants already do this by writing personalized thank-you letters, at...
Stamped.io: How To
To connect Stamped.io, head on over to your Re:amaze account’s settings menu and click on “Apps”.
Look for Stamped.io and connect a store to your Stamped.io account. If you don’t use an eCommerce platform, you can still connect your Stamped.io store. In the next step, enter your Stamped.io store...
Ordoro: How To
Re:amaze integrates with Ordoro for quick access to customer order information, order status, fulfillment status, and shipping information.
To begin your Ordoro integration, first head to your Ordoro Account Settings page and locate your account settings. Then click on "API Keys".
Copy the Cl...
Re:amaze’s native integration with ShipStation is here! If you use ShipStation for order shipping or order fulfillment, you can easily bring customer data into your Re:amaze conversation based on name matching. In case you use Shopify with ShipStation, the two integrations together can help you a...
Integrating SMSBump with Re:amaze
To enhance your customer support and communication, you can integrate your Re:amaze account with SMSBump. This integration allows you to seamlessly connect your SMSBump dashboard with Re:amaze, providing you with a comprehensive solution for managing SMS campaig...
Integrating Aircall with Re:amaze enhances your ability to provide seamless customer service alongside your other channels such as live chat, email, SMS, etc.
Our integration with Aircall brings you the ability to bring in Aircall call recordings and voicemails directly into...
RingCentral is a premium solution for businesses looking for an all-in-one cloud phone, video conferencing, team messaging, and contact center platform. Designed for small to medium sized businesses as well as enterprise businesses, RingCentral has been the go-to solution for more than a decade.
JustCall is a cloud-based phone system for support teams and offers your team an unparalleled, anytime, anywhere, any device phone system for your sales and support teams. Get a number in 58 countries around the world in just seconds and start making or receiving calls.
You can integrate JustCal...
Re:amaze and ActiveCampaign are both essential tools to help you create an exceptional customer journey. Whether you're looking to increase conversions from pre-purchase customers by keeping them in the loop about your products and services or if you're looking to automate your post-purchase supp...
To connect Omnisend, you’ll first need to log into your Re:amaze account and click on “Settings” then on “Apps”. Select “Omnisend” from the list of apps available and connect your Omnisend account to a specific brand in your Re:amaze account.
On the next screen you’ll be a...
The Re:amaze MailChimp integration will allow you to see which lists a customer is subscribed to, their star rating, which email campaigns they’ve received in the past, and manage their subscriptions with a simple glance to the right of your ongoing conversation.
Great customer support is all ab...
The Klaviyo integration with Re:amaze will allow you to see which lists a customer is subscribed to and also gives you the ability to add a contact to an existing list, remove them from an existing list, or move them to an existing list.
What you can do with Klaviyo
Currently, Re:amaze does not officially offer a full eBay integration (due to eBay’s limited API access). However, you can still handle eBay conversations directly through Re:amaze!
this recipe will get you started on supporting eBay customers who message your helpdesk for customer service. This...
If you use Slack, you’re probably accustomed to managing just about everything related to your team’s digital workflow through it. Google documents, git commits, project management, etc. That’s the beauty of an integrated workflow.
In case you’ve been looking for another fitti...
If you’ve ever been frustrated with accepting payments and processing subscriptions as an online business, then you’ve heard of Stripe. Stripe’s full stack payments features, developer friendly nature, and ultra flexible payments/checkouts platform can be said to have changed ...
The plugin is officially available as of today and we’ve already gone ahead with an update for some performance improvements. If you have a Reamaze account and run a WordPress blog/site of any sort, this is a must have integration! Take a look at the plugin listing here: https://wordpress.org/plu...
Upscope is a screensharing platform designed to help businesses better assist and guide customers. Screensharing and co-browsing is seeing rapid adoption in customer service because it can offer your customers a connected and highly engaging experience.
The Upscope integration with Reamaze allow...
How to Get Started with Re:amaze on Zapier
To get started with Zapier, you can watch this Video Tutorial Series or continue reading below.
The first thing you'll need to do is add your Re:amaze Account to Zapier.
Next, we will ask you to give your new Account a name or label, which is just a...
Atlassian Jira: How-To
Jira is now available for Re:amaze! Jira is Atlassian’s popular project and issue tracking platform designed for technical support teams to collaborate and work faster. The official announcement is on our feature update blog and you can read it here: http://blog.reamaze.com/2018/07/05/new-reamaze...
The PieSync integration for Re:amaze allows you to dynamically sync customer data and contact information between Re:amaze and hundreds of other cloud-based applications using advanced rules and Intelligent 2-way syncing.
Use this integration to bridge data gaps or organize contact information b...
Better conversations with customers will always lead to more revenue. When customer service is able to pinpoint sales opportunities or identify existing opportunities in a sales pipeline, each individual agent becomes be more empowered to drive additional revenue for the company's bottom line. In...
ReCharge Payments: How To
Our integration with ReCharge Payments allows you to easily see a customer's ReCharge Payments profile, subscription status, payment history, next charge date, subscribed products, and other important subscription data directly within Re:amaze conversations.
This allows your customer service age...
Octane AI: How-To
Octane AI enables Shopify merchants to increase revenue with a Facebook Messenger bot that customers love. It can help your business from cart recovery to follow up messages and from Messenger ads to answering questions. If you're already using Octane AI for Shopify, all you need to do is connect...
Recart allows you to increase your revenue by engaging customers on the platform they actively use: Facebook Messenger. Recart brings you what works best in Messenger marketing. You can enable Recart's pre-built subscription tools and campaign templates with a single click and start generating ex...
Facebook Messenger Bots (ShopMessage, ManyChat): How-To
If you use Facebook Messenger bots to automatically greet customers and answer questions automatically, it's very likely you have many back and forths between the customer and the bot. But if you're also using Re:amaze and have your Facebook Messenger connected via social channels, the messages b...
Help Desk Migration: How-To
You can easily and efficiently migrate your data from any helpdesk to Re:amaze through our authorized solutions provider, Help Desk Migration!
Help Desk Migration is an automated online service aimed at helping you quickly and efficiently import your data from other helpdesk platforms like Zen...
Ronin is a simple online invoice, time tracking, and project management application designed for freelancers, consultants, and small businesses. Since 2008, Ronin has helped tens of thousands of small businesses look professional with beautifully crafted invoices and an easy-to-use online payment...
WhatsApp Business: How-To
This WhatsApp Business integration provided by our partner, Twilio. To find out more about WhatsApp through Twilio, please visit: https://www.twilio.com/whatsapp. Here are just a few use cases for WhatsApp through Twilio:
Alerts and Notifications
Use WhatsApp messaging to reliably send mission...
How many times have you had a customer write in to inform you of a bug? How many times have you wished for the ability to log said bug directly into GitHub through your customer support solution? Re:amaze now offers you the ability to do just that. It’s a great way to keep thi...
Attentive is a powerful SMS marketing solution designed for eCommerce businesses that enables brands to provide personalized experiences with their customers through text messaging. Connect Attentive as an SMS channel in your Re:amaze account to allow your customer support team to directly answer...
AT&T Office@Hand: How-To
AT&T Office@Hand provides a flexible cloud-based voice, fax, text messaging, and audio and video conferencing services for businesses who are always on the go. The Re:amaze and AT&T Office@Hand integration allows you to:
take and make calls from your Re:amaze account
log calls and voicem...
Our ClickSend integration let’s you send and receive SMS and MMS messages within the Re:amaze dashboard. SMS and MMS are asynchronous by nature, mobile by default, and can enhance the customer relationship experience.
What you can do with Clicksend
Receive SMS/MMS messages sent by customers in ...
Common Facebook Errors
Error Code: 100, Subcode: 33
An error occurred posting to Facebook: type: GraphMethodException, code: 100, error_subcode: 33, message: Unsupported post request. Object with ID '[COMMENT ID NUMBER]' does not exist, cannot be loaded due to missing permissions, or does not support this operation. ...
Common Instagram Errors
Error Code: 190, Subcode 460
An error occurred posting to Facebook type: OAuthException, code: 190, error_subcode: 460, message: Error validating access token: The session has been invalidated because the user changed their password or Facebook has changed the session for security reasons., x-f...
Confirming Your Facebook Permissions
If comments left on your Facebook posts are not importing into your Re:amaze inbox, or if your Facebook channel is consistently disconnecting, this is likely due to a permissions issue in your Facebook account.
When first connecting Facebook, you are prompted to authorize Re:amaze with full acce...
Confirming Your Facebook Role
In order to connect your Facebook Business Page to Re:amaze, you need have the Business Admin role for that page. If you're not sure what role you have, we recommend double checking your settings in Facebook.
To check your Facebook Page role, follow these instructions:
Go to your Meta Business ...
Google Business Messages
Re:amaze now integrates with Google Business Messaging! What does this mean? Google Business Messaging gives you the ability to communicate with customers who have found your business on Google Maps. Messages will come into your Re:amaze inbox, giving you the ability to easily reply and chat with...
Your Twilio SMS/MMS number can be connected to Re:amaze alongside your other channels. When customers send you a text message through Twilio, you’ll be able to receive that text message in your shared inbox and collaborate with your teammates on it. Replies sent from Re:amaze will be delivered to...