Re:amaze allows you to customize your AI to match your brand’s voice and tone. If you manage multiple brands, you can set different AI settings for each one individually. These customizations will apply to any AI-generated text, including Response Templates, Quick Replies, Suggested Responses, etc.
Customize your AI Settings
To customize your AI settings, go to Settings > AI Settings.
If you manage multiple brands, use the brand dropdown at the top of the page to select the brand you'd like to update AI settings for.
Add a Business Description
Provide a business description to give your AI more context about your company, products, services, and the types of customer questions it may handle. This helps the AI generate responses that better reflect your business
Set the AI Personality
Start by selecting the personality that best fits your brand. Personality options include:
- Neutral
- Formal
- Upbeat
- Casual
- Informative
- Empathetic
- Playful
- Direct
Add Response Guidelines
Provide response guidelines to give your AI Agent additional instructions on how to respond. This can help define tone, writing style, and communication preferences.
For help with setting your brand guidelines, see our AI Agent Response Guidelines: Best Practices article.
Examples include:
- Keep responses short and easy to understand
- Avoid overly complex or technical language
- Do not repeat information unnecessarily
Add Single Page URLS for additional AI context
You can add up to 5 single-page URLs for the AI FAQ bot to reference when answering customer questions. This is helpful if your help center is hosted outside of Re:amaze or if you have important information published elsewhere, like your terms of service or shipping policy. Each URL must point to a single page. The bot won't crawl an entire site—only the content on the specific page will be used.
Additional Options
- Include Brand Identity: When activated, the AI can reference your store’s name or URL in its responses.
- Use Emojis: Decide whether the AI should include emojis in its replies to match your brand’s communication style.
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