Automation

  • Chatbots (Hello Bot, FAQ Bot, Order Bot)

    Re:amaze Pre-Built Chatbots You can enable pre-built Re:amaze Chatbots to help with frontline customer service. Chatbots are great not only for customer service in just about every industry but it’s especially great for eCommerce. Chatbots can help with common customer frustrations and can g...

  • Chatbots (Custom Cue Bots)

    For those of you that have worked with our chatbots in the past, you know that our existing pre-built chatbots, Hello Bot, Order Bot, and FAQ Bot, are turnkey solutions for your business. They require zero programming, training, or additional development work on your end. But what if you want...

  • Chatbots (Custom Workflow Bots)

    What is a Workflow Bot? Custom Workflow Bots work with Re:amaze Chat to help customers navigate/find products/features/settings and get answers to questions. While pre-built bots get triggered on the first customer message when there’s a match to an order related question or an FAQ article, ...

  • Workflows

    About Workflows Workflows can be thought of as a triggering event, or a series of triggering events, that inform Re:amaze to perform an action or a series of actions automatically. You can create a workflow for any number of business use cases. For example, you may create a workflow to automati...

  • Intents

    Capturing Customer Sentiments with Re:amaze Intents Intents is an important feature in Re:amaze Automation. In a world of automation and chatbots, we believe Re:amaze Intents is a cornerstone of how support teams can take advantage of customer messages and train an automation process designe...

  • Re:amaze AI

    Re:amaze now offers AI tools! These allow you to take advantage of AI-based automation, making it easier for you to respond to customers, write articles for your FAQ, and summarize conversations for your agents. Conversation Summary Within the right-rail of each conversation you will find a sec...