Account Settings

  • Multi-Brand

    What is Re:amaze Multi-Brand? Re:amaze is a multi-brand capable platform. That means you can easily create and manage several different business operations, business stores, or business identities using one paid Re:amaze account. Multi-brand is especially helpful since each brand has its own uni...
  • Staff Management and Adding New Staff

    What is a staff user? A staff user can be anyone on your customer support / customer success / sales / marketing team that interacts with your customers on a regular basis and who's main responsibilities are to answer questions, resolve issues, and work with other team members to ensure customer...
  • Departments and Staff Groups

    Create and add team members to a department (i.e. Engineering, Sales, etc.). With the implementation of Departments on Re:amaze, you can now reassign conversations to a Department rather than a specific person. Departments can then easily view and collaborate on conversations that are meant f...
  • Roles and Permissions

    Roles and Permissions You can create different roles for different members of your team. Roles are a flexible way to assign different functions to staff members. Some may just handle sales conversations and others may handle social media conversations. Roles can also have specific permissions se...