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What is Re:amaze Multi-Brand? Re:amaze is a multi-brand capable platform. That means you can easily create and manage several different business operations, business stores, or business identities using one paid Re:amaze account. Multi-brand is especially helpful since each brand has its own uni...
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Staff Management and Adding New Staff
What is a staff user? A staff user can be anyone on your customer support/customer success/sales/marketing team that interacts with your customers on a regular basis and who's main responsibilities are to answer questions, resolve issues, and work with other team members to ensure customer happi... -
Re:amaze allows you can create and add team members to a Department, like Customer Support, Sales, etc. This way, you can reassign conversations to a Department rather than sending them to a specific person. Departments can then easily view and collaborate on conversations that are meant for ...
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Roles and Permissions You can create different roles for different members of your team. Roles are a flexible way to assign different functions to staff members. Some may just handle sales conversations and others may handle social media conversations. Roles can also have specific permissions se...
