Email Appearance is what customers see when they receive a reply from you via email. To change the look of the email customers receive, go to Settings > Email Appearance. From here, select the brand (if you have multiple brands) you would like to change the email appearance for. With Re:am...
Response Templates (Saved Replies, Canned Responses)
Response templates are sometimes called "macros" or "canned responses", but we call them Response Templates and they can help you quickly address questions that are commonly asked by your customers. To get started, go to your Settings > Response Templates.
Creating Response Templates
Tags (Labels, Folders, Filters)
What are Tags?
Tags are a great way of organizing your conversations or for flagging specific conversations that may need more immediate attention. For example, you may have a staff member who exclusively handles VIP customer inquiries. With tags, you can easily ensure this staff member gets tho...
Apps (3rd Party Integrations)
Re:amaze offers a wide range of 3rd party integrations. To see a full list of our integrated partners, please visit our Integrations page here. Click on the app or the category you're interested in to read more details about its specifics.
You can also access our documentation on 3rd party apps ...