When you install Re:amaze on a Shopify or BigCommerce store, Re:amaze automatically adds a default chat widget to your theme files through the platform's API. This setup means you don't have to write any code, and it gives you a starting point that you can customize later.
If your store isn't ready to launch yet, or if you're switching over from another helpdesk platform, you don't need to remove the widget entirely. Instead, you can temporarily disable it until you're ready to show it to customers.
Disable the chat widget on Shopify or BigCommerce
- Go to Settings > Chat Widgets.
- Select Unpublish from Shopify or Unpublish from BigCommerce, depending on your platform.
The widget disappears from your storefront immediately, but your settings and configuration stay intact.
Re-enabling the chat widget
Return to Settings > Chat Widgets and select Publish to Shopify or Publish to BigCommerce.
Disabling Cues
The same process applies to Re:amaze Cues. You can turn any Cue on or off by selecting its Publish or Unpublish button.
Note: If you installed Re:amaze manually by pasting a JavaScript snippet into your website's code, remove that snippet to remove Re:amaze entirely. The publish and unpublish buttons won't apply in this case.
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