Subscribed Channels (For Notifications)
Before picking what types of notifications you want, you need to pick which channels you want notifications from. This is central to keeping your notifications well managed. If you choose to not receive zero notifications for a particular channel, it's not necessary to unchec...
Desktop Notifications (Browser Push Notifications)
Desktop notifications are extremely convenient if you're working in the Re:amaze dashboard on a modern web browser such as Chrome, Safari, or Firefox. When customers message you or reply to you, Re:amaze will send a notification to you via your browser. If you're using a Ma...
Email notifications can be very useful to some but extremely annoying to many others.
If you want notifications for every single event that occurs inside Re:amaze, check the "All Messages & Events" option. If you want every notification for JUST the channels you're sub...
Mobile notifications are only available if you have the Re:amaze for iOS or Android app installed. Mobile notifications also abide by the personal channel notifications settings and support a unique sound from Re:amaze. In addition to displaying which devices you have regist...
Dashboard Event Notifications and Viewed Indicators
Event tracking is an important aspect of conversation management as it provides managers (and team members) contextual information about the lifecycle of any given conversation. Events also act as audit trails in order to minimize the mishandling of conversations.