Re:amaze Peek is a co-browsing feature available to Plus Plan users that lets you view a customer's screen in real time. It can be accessed through the Live Dashboard or the Live View module within a conversation.
What Peek does
To view a customer's screen, select the Peek option from the Live Dashboard or the Live View module. Once active, you will be able to see exactly where the customer is on your website, storefront, or web app without asking them to describe what they are looking at. This makes it easier to address frustrations, answer questions accurately, and guide customers through your site in real time.
Peek can also support sales conversations by allowing agents to follow along as a customer browses and point them toward the right next step.
Peek is only active while the customer is on a page where the Re:amaze JavaScript is installed. Once they leave your site, Peek is automatically deactivated for security reasons.
Troubleshooting
Some content is not being displayed
Certain content such as framed content is blocked in Peek. Peek provides a close representation of what the customer sees, but some elements such as animations may not appear. This is a known limitation.
Peek is not working
Peek works on all modern browsers and devices. If a customer is using an older browser that does not support Peek, you will not be able to view their screen. Peek performance also depends on the customer's internet connectivity. If you continue to experience issues, contact support@reamaze.com for assistance.
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