Connecting social media channels lets you manage customer messages and comments from one shared inbox in Re:amaze. You can respond to customers without logging into each social platform individually.
Re:amaze supports Facebook, Instagram, and X (Twitter), with different setup requirements for each channel.
Facebook Pages and Facebook Messenger
Re:amaze can import the following from Facebook:
- Page comments
- Page reviews
- Boosted post comments
- Private messages from Facebook Messenger
When customers interact with your Facebook Page or Messenger, those messages appear in your Re:amaze inbox so you can reply directly from the dashboard.
Connect a Facebook Page or Messenger
- Go to Settings > Social Channels
- Click + New Social Channel
- Select Connect Facebook Pages and Messenger
- When prompted, authorize Re:amaze with full access to your Facebook Page
Re:amaze requires full access to import new comments, mentions, and messages. Import settings can be adjusted later.
Facebook Requirements and Notes
- You must be logged in as a Facebook Page owner or full admin
- Only Pages where you have sufficient permissions will appear during setup
- Re:amaze does not support creating, publishing, or scheduling Facebook posts
- New Facebook posts published on Facebook will appear as new conversations in Re:amaze
Additional resources:
- Supported Facebook content types
- Facebook Lead Ads integration
- Facebook Messenger bot compatibility (ShopMessage, ManyChat)
If a Page does not appear during setup, confirm your Page role and permissions in Facebook before retrying. If you’re still experiencing issues, feel free to reach out to support@reamaze.com or send us a chat.
Re:amaze can import:
- Instagram direct messages
- Post comments
- Account mentions
- Ad post comments
- Photos and videos associated with messages
You can choose to import all comments or only comments where your account is mentioned.
Connect an Instagram Channel
- Go to Settings > Social Channels
- Click New Social Channel
- Choose one of the following options:
- Connect Instagram (via Facebook) for post comments
- Connect Instagram Direct Messages for DMs
- Connect Instagram Ads (via Facebook Business) for ad comments
Each Instagram connection must be added as a separate channel in Re:amaze.
Instagram Requirements
To connect Instagram successfully:
- The Instagram account must be a Business Account
- Creator accounts are not supported
- The Instagram account must be connected to a Facebook Page
- You must be a Facebook Page owner or full admin
- Re:amaze must be granted the required permissions
- For Direct Messages, message access must be enabled in the Instagram mobile app
Instagram Import Limitations
- Historical Instagram conversations may be limited
- New supported messages and comments will be imported going forward
If messages are not importing, review your Facebook and Instagram account settings before reconnecting the channel.
X (Twitter)
Re:amaze no longer supports a native X (Twitter) channel integration.
To connect X (Twitter) going forward:
- You must create a custom X (Twitter) application
- The app must be on the Basic App tier or higher
- The app must be registered as an X (Twitter) Project in the X Developer Platform
Learn more about connecting a custom X (Twitter) application in this guide.