Step 1 - Connecting An Email Channel

Adding an Email Channel

An email channel is mapped to one email address and can also be connected to an existing email address on your own domain. Let's say you want to manage your current email support conversations within Re:amaze, and your current support address is support@acme.com. You'll be able to connect your support address to an email channel so you can effortlessly reply to customer emails within Re:amaze.

To add an email channel, click on the Settings tab in your Re:amaze dashboard, and then click on Email Channels on the left-hand side. Click on Add a Channel.

image

If you manage multiple brands, make sure you are adding a channel for the correct brand. The Channel Name is what you want to name this channel internally within Re:amaze. In this case, for example, we'll name it "Acme Support."

Re:amaze will automatically assign an email address to the channel. If you want to use your own email address and have emails forwarded into Re:amaze, you can set this up after the channel has been created. You can find step-by-step instructions to set up email forwarding from your email client at the bottom of this article.

Select the notification recipients you want for this channel. You can also pick all or none.

When you're done, click on Next Step.

image

In the next page, you can either send yourself a test email or connect an existing email address on your domain.

image

Connecting an Existing Email Address

Re:amaze can connect to your existing email address (e.g. support@{yourcompany.com}). To do so, click Connect Email Address after you've created your email channel or select an existing email channel that you have already created.

Follow the on-screen instructions for forwarding and watch our step by step video tutorial for Gmail here. Many other email service providers have similar email forwarding instructions.

image


See how to setup forwarding from your email client:

Gmail/Google Apps

Google Groups

GoDaddy

Microsoft Office 365

Nov 5, 2021

Contact Us

Not finding what you're looking for? Contact Us Directly