Email channels allow you to communicate with your customers via email within Re:amaze. Each email channel is linked to an auto-generated Re:amaze email address (ex.
email@example.com), which can be used to send and receive emails out of the box.
If you have an existing email address that you use for customer support (ex.
firstname.lastname@example.org), you can also connect that email address to an email channel via email forwarding. That way, when customers contact you at
email@example.com, you’ll receive those emails in Re:amaze and you can reply from the dashboard.
Adding an Email Channel
To add an email channel, click on the Settings tab in your Re:amaze dashboard, and then click on Email Channels on the left-hand side. Click on Add a Channel.
If you manage multiple brands, make sure you are adding a channel for the correct brand. The Channel Name is what you want to name this channel internally within Re:amaze. In this example, we'll name it "Acme Support."
Re:amaze will automatically assign an email address to the channel. If you want to use your own email address and have emails forwarded into Re:amaze, you can set this up after the channel has been created. You can find step-by-step instructions to set up email forwarding from your email client at the bottom of this article.
Select the notification recipients you want for this channel. You can also pick all or none.
When you're done, click "Next Step."
In the next page, you can either send yourself a test email or connect an existing email address on your domain.
Connecting an Existing Email Address
You can connect your existing email address to Re:amaze. To do so, click "Connect Email Address" after you've created your email channel or select an existing email channel that you have already created.
Follow the on-screen instructions for forwarding and watch our step by step video tutorial for Gmail here. Many other email service providers have similar email forwarding instructions.