Using Display Names

Re:amaze allows you to use a display name when communicating with your customers through chat and email, which helps protect your team's privacy and security.

A display name can be made when creating a new staff member or added to an existing staff member. Display names will also be shown in Cues, your Channel Signature (if using dynamic variables), and permalinked conversations.

To add a display name to your profile for chat, click on your avatar in the top right-hand corner and select Profile and Personal Settings. You can also access this page by navigating to Settings > Personal Settings. Add your desired display name and click "Save Changes".

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To add a display name to your email signature, navigate to Person Settings > Signatures. Add the {{ staff.display.name }} variable to the signature field and click "Save."

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Once you have added a display name, it will appear in the chatbox and email signature as pictured below:

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Apr 27, 2022

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