Re:amaze Mobile for iOS and Android
Re:amaze’s iOS and Android apps give you the ability to amaze customers while you’re on the go. With real-time notifications and mobile collaboration built in, you can help customers no matter where you are and help them to an awesome experience that’s just a finger tap away.
Like its web sibling, the Re:amaze mobile app extends powerful features such as multi-channel messaging via email, SMS/MMS, X (Twitter), Facebook, and Instagram to your pockets. Conversations from your favorite Re:amaze Embeds are also synchronized for you in real time so you’ll never lose track of important customer chatter!
Other key features:
- Intuitive design to focus you and your team on important incoming conversations
- Swipe to change conversation status (see documentation)
- Collaborate with your team with Presence, internal notes, and conversation forwarding
- View all your brands, email channels, and social media channels with a finger tap
- Access and add/delete important conversation tags
- Full conversation control through sticky reply-to options
- Reassign, move, archive, and remind conversations with your finger
- Apply preset workflows easily
- Insert KB articles and response templates through an intuitive mobile interface
- Access all your integrations within customer conversations
- See key customer data on-the-fly with built in data attributes
- View and manage customer profiles and conversation histories
- Manually add important customer data attributes
- Powerful keyword and phrase search at your fingertips
- Manage personal notification settings
- and much more