As soon as you log into Re:amaze, you’ll have access to the Main Dashboard. Here’s where you can see all of your conversations, interact with your team members and customers, and configure your account settings.
Left Hand Side Features
Access the Inbox by clicking on the "Inbox" button or the Re:amaze logo. This is where you’ll see conversations from across different channels (email, real-time chat, social media, etc.). Re:amaze remembers which view filters you were previously using so clicking on Inbox might bring you to different filters. Don’t be alarmed! To release the sticky, simply click on "All Conversations" in the Filters list.
Classic Chat is a Plus Plan feature that enables traditional live chat features such as customer queues and session-based messaging. See this article for how regular chat (also known as Real-Time Chat) differs from Classic Chat.
Clicking on "Reports" will take you to a list of reports for your account. Reports are key metrics collected and calculated to give you or your teammates an overview into the overall performance of your customer service team. To learn what each report means, see this article.
Clicking on "Articles" will take you to the FAQ section of Re:amaze. This is what you'll use to create and organize your frequently asked questions and knowledge base content. To see how to create and use your FAQ, see this article.
The Live Dashboard is a Pro Plan feature that enables you to browse for customers that are currently online. Clicking on "Live" will take you to this dashboard. To see what the Live Dashboard looks like, see this article.
Clicking on "Push" will bring you to the Push Notifications page. Push Notifications are a simple way of communicating with your users who have opted in for notifications from your website. Check out this article to learn more about Push Campaigns.
Clicking on "Contacts" will take you to Re:amaze CRM. It's a repository of profiles for every customer that has ever contacted you whether through email, live chat, social media, or SMS. Clicking on a contact profile will show you the customer's various identities, conversation history, data attributes (customer notes), and other relevant integration data. See this article for more info.
You can access the Settings menu where you can manage things such as channels, staff, brands, notifications, and much more. You can also use the search bar to quickly look for features and functionalities you may have heard about or had set up previously.
Click on the lightbulb icon to read the latest feature updates in Re:amaze. We update Re:amaze on a regular basis so don't miss out on important updates that can improve your quality of life!
Need to find us for help? Click on the "Help" icon and access our FAQ instantly. Can't find what you're looking for? Click on "Send a Message" to contact us directly.
To learn more about different Inbox filters, click here.