Re:amaze & Shopify

  • Shopify: Getting your store connected

    Integrating Shopify with Re:amaze streamlines customer support by consolidating order information and customer messages in one platform. Our integration enhances collaboration, automates workflows, and ultimately improves the overall customer experience. Installing the Re:amaze App for Shopify ...
  • Shopify: Installing your Chat Widget

    Customizing and Publishing the Re:amaze Chat Widget Customizing your Chat Widget (Shoutbox) to match your store's look is important for a seamless brand experience. Before you start, think about the extra information you might need from your customers. Re:amaze offers options like custom text fi...
  • Shopify Draft Orders: How-To

    With your Shopify account integrated with Re:amaze, you and your team can effortlessly create draft orders while engaging with customers via chat. Imagine a customer inquiring about an item or requesting a discount—quickly generate an order for them and provide an invoice. This powerful feature r...
  • I updated my Shopify theme and can no longer see my Chat, Embeddables or Cues

    If you have updated your theme or changed themes, this can impact your Shopify storefront. Most commonly, this can cause your Chat Widget or Cues to no longer be visible. If this is the case, you can easily fix the issue by republishing your Chat Widget and Cues. Head over to Settings > Chat ...
  • How do I remove Re:amaze Chat from my website?

    When you first install Re:amaze for your website through Shopify or BigCommerce, Re:amaze will automatically install a default version of the chat widget to your theme files through their APIs. This is done so that you don't need to code anything and is designed to help you make customizations mo...
  • Shopify Cue Recipe: Automatically ask customers to review a purchased product

    Product reviews play a big role in boosting sales. However, getting reviews can be a challenge, especially without an easy way to ask for them. Using the Cue below, you can prompt customers to review a recently purchased product. If they prefer not to review that specific item, you can still prov...
  • Shopify Attributed Orders Report: Revenue Reporting

    To view your Shopify revenue reporting, first select the time range you want to look at. Re:amaze will then generate a report showing you the number of orders (and their total value) in that report period. Of those orders placed by customers, we will also tell you if those orders were associated ...