Re:amaze & Shopify

• Shopify: Getting Your Store Connected

  Integrating Shopify with Re:amaze streamlines customer support by consolidating order information and customer messages in one platform.

• Shopify: Installing your Chat Widget

  Your Re:amaze chat widget (also referred to as the Shoutbox) is one of the most powerful tools for engaging with customers directly on your storefront.

• Shopify Draft Orders: How-To

  With your Shopify store integrated with Re:amaze, your team can create Shopify draft orders directly from a customer conversation. This makes it easy to send invoices, apply discounts, and help customers complete purchases without leaving the conversation.

• Chat Widget or Cues Not Showing After Updating Shopify Theme

  Updating or changing your Shopify theme can affect elements connected to your storefront, including your Re:amaze Chat Widget and Cues. If your chat widget or cues are no longer visible after a theme update, republishing them usually resolves the issue.

• How do I remove Re:amaze Chat from my website?

  When you install Re:amaze on a Shopify or BigCommerce store, Re:amaze automatically adds a default chat widget to your theme files through the platform's API. This setup means you don't have to write any code, and it gives you a starting point that you can customize later.

• Shopify Cue Recipe: Automatically Ask Customers to Review a Purchased Product

  Product reviews play a big role in boosting sales, but getting customers to leave them can be difficult without an easy way to ask. This Cue recipe prompts customers to review a product they recently purchased.

• Shopify Attributed Orders Report: Revenue Reporting

  Orders can be attributed to conversations even if the conversation started two months before the order was placed. As long as the conversation has recent customer replies and staff responses, it will be linked to the order.