Customers will sometimes message the wrong channel for support purposes. Maybe they reached out to email@example.com instead of firstname.lastname@example.org. Fear not! You can easily move conversation from channel to channel (email and Embed conversations only) with a click of a button.
You can move a conversation in two different locations:
- The main dashboard. Simply check the conversation you wish to move, click on the "Move" button at the top navigation menu and select the correct channel to move it to.
- Inside a conversation. Click on the "Move" button to select another channel.