Welcome to Re:amaze
Re:amaze helps you manage customer conversations from multiple channels in one shared inbox. You can communicate with customers through email, live chat, social media, and more. This article gives a high-level overview of the main steps to get started.
Getting started with Re:amaze
Connect an email channel
Connect your email so you can send and receive customer messages from Re:amaze. Each email channel includes a Re:amaze address you can use right away.
Install a chat widget
Add a chat widget to your website so customers can contact you through live chat. Conversations can continue over chat or email, depending on how the customer responds.
Connect social media channels
Integrate social channels such as Facebook, Messenger, X (Twitter), and Instagram so messages appear in your Re:amaze inbox.
This tutorial goes over how to connect each of your social accounts.
Add staff users
You can invite your teammates to join Re:amaze so all of you can work out of the shared inbox. Re:amaze promotes a collaborative environment that enables your team to work together and help customers.
Create your FAQ (Help Site)
You can build your FAQ and knowledge base help center so customers can help themselves when you're not available.
Connect to third-party apps
Connect Re:amaze with third-party apps such as Shopify, Klaviyo, Slack, ReCharge, and Stamped.io. Integrations help keep customer information in one place. You can access our full integrations library here.
Notes about third-party integrations
- Re:amaze may access certain information from connected third-party apps.
- All Re:amaze plans include unlimited integrations, but third-party apps may have their own pricing.
- You can review and remove connected apps at any time from your Re:amaze settings.