If you're currently on a paid Re:amaze Plus account, you also have access to a powerful feature called the Live Dashboard. The Live Dashboard enables you and your team to:
- Visualize live website or app traffic in real time
- See a list of currently online users including their local timezone, geolocation, current URL, and a list of historical activity events.
- Access their profiles within Re:amaze
- Send them a real time message for proactive engagement
To enable Re:amaze Live Dashboard, you'll need to deploy a Re:amaze widget (also known as reamaze.js). If you're already using our Shoutbox or Lightbox chat widget, there's nothing more you need to do! You can also enable the Live Dashboard if you choose to deploy an embedded contact form or embedded FAQ!
This powerful dashboard can be used as a real time monitoring tool for your marketing teams, a proactive messaging channel for your sales team, or an extra dashboard filled with useful information for your customer service team.
Best of all, Re:amaze Live Dashboard is enabled for all your brands. As long as each brand has its own version of a Re:amaze widget deployed, you're all set!
As customers or guest users start browsing your website or app, Re:amaze Live Dashboard will start recording their identities and activities.
At any given moment, you or your teammate can choose to message the customer or guest user with a real time Cue. Because the Re:amaze Live Dashboard requires the installation of the Re:amaze JS, the messaging capabilities of the Live Dashboard exist in the form of Cues.
Sent Live Cue Messages can be seen as events and the message content is reviewable by hovering over the event listing.
Recipients of messages sent from the Live Dashboard will receive a notification while they're actively browsing.
Messages can be responded to through the Re:amaze Shoutbox or Lightbox.