Useful Tips & Tricks

  • Shopify Cue Recipe: Preventing cart abandonment

    Trying to convert more customers who're about to abandon or on the fence about checking out? This Cue will easily encourage customers who have items added to their cart to check out with a discount code. If they're about to abandon cart or leave your store, the Cue will immediately try to recover...
  • Shopify Cue Recipe: Automatically ask customers to review a purchased product

    Product reviews drive conversions. Period. But reviews are hard to come by especially if you don't have an efficient way of asking for them. With this Cue, you'll be able to ask customers to review a product they've recently purchased by prompting them to do so. Even if they don't want to review ...
  • Add Re:amaze Chat to your Re:amaze Help Site FAQ.

    One of the best things about Re:amaze is how so many features work in harmony with one another. For example, the various formats for Re:amaze’s contact form plays together with Workflows, and how perhaps Re:amaze Chat can be automatically toggled from within your already-embedded Shoutbox. All of...
  • Removing or shrinking Reamaze embeds for mobile devices

    You can use the following code to hide the embed on mobile devices. It's actually governed by a specific HTML ID (#reamaze-widget). You can use CSS media queries to choose to hide it based on screen size. For example, something like: ``` @media only screen and (max-device-width: 480px) { reamaz...
  • How come my test email isn't coming through?

    Re:amaze can detect when you're talking to yourself. If you're interested in testing anything you've set up such as your autoresponder, staff notifications, or echoes, make sure you're sending in an email as the customer from an address that's not already associated with your Re:amaze account. F...
  • Gmail alias forwarding

    If you have a primary inbox with different aliases set up, you can have each alias forward to a Reamaze channel for proper email management. Simply go into your Google settings > Filters and Blocked Addresses > "Create a filter" > Filter on "To". Gmail has the ability to have each alia...
  • How are emails and conversations threaded?

    Conversations are threaded by the "In-Reply-To" header (which is standard for modern email sending clients) or "References" header on emails. If the email does not include either, then Re:amaze will fall back to using the "Thread-Topic" header and subject line matching. Both "In-Reply-To" and "R...
  • How do I remove Re:amaze Chat from my website?

    When you first install Re:amaze for your website through Shopify and BigCommerce, Re:amaze will automatically install a default version of the chat widget to your theme files through the Shopify or BigCommerce API. This is done so you don't need to code up anything and is designed to help you mak...
  • I updated my Shopify theme and can no longer see my Chat, Embeddables or Cues

    If you updated your theme or changed to a different theme and you are not seeing the chat or cues on your storefront, you'll need to go to Settings -> Website Integrations -> Chat Widget and Settings -> Website Integrations -> Cues and re-publish them by clicking the 'Unpublish from S...
  • Will Re:amaze impact the performance of my website?

    This is a very common question among website owners! So we've decided to clear the air with this detailed explanation on how Reamaze.js works relative to your website's load speed. The Basics Reamaze.js (referring to any Re:amaze embedded chat widget, embedded Cues, embedded FAQ, or embedded co...