AI Spam Filtering for Chat and Email Channels

AI Spam Filtering helps automatically identify and label unwanted messages in chat and email channels. You can enable AI Spam Filtering for chat, email, or both, depending on how you want to manage incoming spam.

How AI Spam Filtering Works

When a customer starts a conversation, Re:amaze AI analyzes the first message to determine whether it appears to be spam. If a conversation is identified as spam, it is automatically labeled as spam and moved to the Spam view, where it remains accessible for review.

Enable AI Spam Filtering for Chat

1. Navigate to Settings > Chat and Office Hours.
2. Select Manage Chat Settings for the brand you want to enable spam filtering for.
3. If Classic Chat mode is enabled, you will see the option to Enable AI Spam Filtering for Chat.
4. Check this option to activate spam filtering for chat messages.

Enabling AI Spam Filtering for Email

1. Go to Settings > Email Channels.
2. You will see the AI Spam Filtering option is set to Off.
3. Select Off to be taken to your Channel Settings page.
4. Check the box for Enable AI Spam Filtering
5. Seletc Save Channel Settings at the bottom of the page.