Welcome to Our Help Site

• What is Re:amaze and is it right for me?
• Before You Get Started
• Step 1 - Connecting An Email Channel
• Step 2 - Inviting New Staff
• Step 3 - Connecting Social Media Channels
• Step 4 - Creating Your Staff Profile
• Step 5 - Adding Your Signature

See all articles in Getting Started →

• Shopify: Getting your store connected
• Shopify: Installing your Chat Widget
• Shopify Draft Orders: How-To
• I updated my Shopify theme and can no longer see my Chat, Embeddables or Cues
• How do I remove Re:amaze Chat from my website?
• Shopify Cue Recipe: Automatically ask customers to review a purchased product
• Shopify Attributed Orders Report: Revenue Reporting

See all articles in Re:amaze & Shopify →

• Comprehensive Platform Demo
• Learning Re:amaze
• Email Channels and Email Forwarding
• Autoresponders, Email Appearance, Inserting Articles/Responses
• Text Customization and Language
• Re:amaze Embed Builder
• Shopify and Re:amaze

See all articles in Video Tutorial Series →

• WooCommerce: How-To
• ChannelReply: How-To
• Google Analytics: How-To (Basics)
• Google Analytics: How-To (Conversion Tracking and Goals)
• Google Tag Manager (GTM) Integration Auto-Publishing
• Yotpo: How-To
• LoyaltyLion: How-To

See all articles in 3rd Party Integrations →

• Customer Profiles & Data Attributes
• Custom Fields
• Adding a Friendly Name for a customer
• Exporting Re:amaze Customer Contacts
• How to block a customer
• Customer Notes

• What does each report mean?
• Volume report metrics
• How Response Times Are Calculated
• Need other reports?
• Chatbot Reporting
• How Average Resolve Times are Calculated
• Individual Staff Reports

See all articles in Reporting →

• Add Re:amaze Chat to your Re:amaze Help Site FAQ
• How to Test
• Gmail alias forwarding
• How are emails and conversations threaded?
• Adding a Chat Disclaimer
• Adding FAQ banners to Articles and Article Topics
• Changing the Font for Your FAQ

See all articles in Useful Tips & Tricks →

• Building Your Push Campaign Audience
• Creating Push Campaigns
• Set Up Push Campaigns for BigCommerce
• Tracking & Managing Push Campaigns
• Setting Custom Push Keys for Push Campaigns
• Push Campaign FAQs

• How do I change or reset my account password?
• How do I change my Help Site's (FAQ) Favicon?
• How do I enable sound notifications on Safari?
• What is Re:amaze's GDPR policy?
• Re:amaze and GoDaddy

• Cues
• Contact Forms
• Push Prompts

• Email Appearance
• Response Templates (Saved Replies, Canned Responses)
• Tags (Labels, Folders, Filters)
• Apps (3rd Party Integrations)

• First Things First
• Using the Main Dashboard
• Re:amaze Customer Service Handbook
• Responding to and Managing Conversations
• Using The Main Dashboard: Inbox Filters
• Working with Other Team Members

• AI FAQ Bot
• Chatbots (Hello Bot, FAQ Bot, Order Bot)
• AI Tools for Customer Conversations
• AI for Effortless FAQ Articles
• Translating Customer Messages
• Chatbots (Custom Cue Bots)
• Chatbots (Custom Workflow Bots)

See all articles in AI Tools & Automation →

• Understanding Conversation States
• Participating in Conversations
• Replying to Conversations
• Forwarding Conversations
• Assigning and Reassigning Conversations
• Moving & Merging Conversations
• Setting Reminders for Conversations

See all articles in Conversations and Handling →

• Chat Modes (Real Time Chat vs. Classic Chat Mode)
• Re:amaze FAQ (Creating your FAQ)
• Re:amaze Live Dashboard
• Re:amaze Peek (For Re:amaze Live Dashboard)
• Dynamic Variables in Re:amaze Automated Responses
• Re:amaze Presence and Collision Detection
• Re:amaze Mobile App for iOS and Android

See all articles in Productivity Features →

• Multi-Brand
• Staff Management and Adding New Staff
• Departments and Staff Groups
• Roles and Permissions
• Authentication & Logging Into Your Account

• Chat Settings, Office Hours, & Chat Mode
• Email Channels (SPF Records and Email Deliverability)
• Enabling Custom SMTP for Gmail
• Social Channels (Facebook Page and Facebook Messenger)
• Social Channels (Facebook Lead Ads via Facebook Business)
• Social Channels (Instagram Comments and Mentions)
• Social Channels (Instagram Ads via Facebook Business)

See all articles in Channel Settings →

• Subscribed Channels For Notifications
• Desktop Notifications (Browser Push Notifications)
• Email Notifications
• Mobile Notifications
• Dashboard Event Notifications and Viewed Indicators

• Status Page: Creating Systems & Incidents
• Business Systems (Status Page)
• Business Incidents (Status Page)

• Personal Signature
• Changing Password
• Customization Settings
• Using Display Names

• Pricing, Your Subscription Plan, & Payment Method
• What is Re:amaze's free trial policy and how long is it?
• How do I suspend, cancel, or close my Re:amaze account?
• How do I access my billing and payment history?