ShipStation: How-To

Re:amaze’s native integration with ShipStation is here! If you use ShipStation for order shipping or order fulfillment, you can easily bring customer data into your Re:amaze conversation based on name matching. In case you use Shopify with ShipStation, the two integrations together can help you access shipping information in a more accurate manner.

To start the integration process, start by retrieving the necessary API keys for your ShipStation account. Log into your account and click on “Settings” then “API Settings”.

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Copy your ShipStation API key and ShipStation API Secret and paste them into your ShipStation integration settings page for Reamaze (under "Settings" and "Apps"). You will also need to copy your ShipStation account subdomain from your browser's address bar (shown in the above picture with a red box - this will either be "ss" followed by a number, or "ship" followed by a number). Lastly, remember to click on "Save Credentials".

To test this integration start by logging into your ShipStation account and create a test order. Make sure to add the customer name so you can search for the customer conversation in Re:amaze.

When the order has been created, remember to mark the order as “Shipped” so ShipStation can attach a shipping provider and tracking number to the order and the customer.

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Keep in mind that the ShipStation integration matches customer data by name and the Shopify integration matches by email. Here’s an example of shipping and fulfillment data match based on a customer named “Abby Thomas”.

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Re:amaze will link you directly to your customer's orders. If you are using ShipStation v3, you can simply click on the order number. If you are still using ShipStation v2, click on the link that reads "Link for Shipstation v2."


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