Currently, Re:amaze does not officially offer a full eBay integration (due to eBay’s limited API access). However, you can still handle eBay conversations directly through Re:amaze! To connect your eBay account, you'll need to setup email forwarding and custom SMTP.
First, confirm that the email address used with your eBay seller account is set up to forward messages to Re:amaze. Within Re:amaze, create a dedicated channel just for handling eBay messages. If you're not familiar with setting up email forwarding, refer to the articles below and select the email channel that you use.
Next you’ll want to make sure you set up custom SMTP so eBay can authenticate that you’re the same person sending and receiving eBay messages back and forth. We have an article on this here.
- If you’re using Gmail or Google App, you’ll need to allow less secure apps to access your account. To do this, sign into your Google Admin Console and navigate to Security > Access and data control > Less secure apps. From here, make sure you enable access to less secured apps.
- Next, you will need to adjust your Re:amaze channel settings to have custom SMTP enabled. To do this, navigate to Settings > Email Channels and select the channel you want to use with eBay. Scroll to the bottom of the page and enable Custom SMTP and fill out the required fields.
- Hostname: smtp.gmail.com
- Port: 587
- Mail Domain: gmail.com
For other providers, simply do a quick search to find the right settings.
NOTE: You Custom SMTP email needs to match the email under your sender settings in "Communication Preferences" under your eBay's "My Account" section.
- Now you’re ready to receive incoming eBay messages! Keep in mind that the subject of the message will contain the reference ID due to eBay’s strict standardization for messages handled by 3rd parties.
- Click on the conversation to open it and use the “View Original Email” option to read the conversation in its entirety. You can then use Re:amaze to reply directly to the customer without ever having to log into your eBay account.