WhatsApp Business: How-To

This WhatsApp Business integration provided by our partner, Twilio. To find out more about WhatsApp through Twilio, please visit: https://www.twilio.com/whatsapp. Here are just a few use cases for WhatsApp through Twilio:

Alerts and Notifications

Use WhatsApp messaging to reliably send mission critical messages from flight notifications to booking confirmations and delivery alerts.

Customer Support

Enable sales and support teams to answer product or customer service questions using you customers’ preferred messaging app.

User Verification and 2FA

Securely protect customer accounts using WhatsApp’s end-to-end encryption with reliable, fast message delivery for authentication.

Re:amaze, WhatsApp, and Twilio

This WhatsApp Business integration for Re:amaze is powered by Twilio on the backend. That means, in order to use the integration, the business phone number that’s connected to your WhatsApp account must be provided by Twilio.

For any business looking to use WhatsApp for customer service and Re:amaze for messaging consolidation alongside email, live chat, Facebook, Instagram, etc. it’s crucial to acquire your WhatsApp number from a provider like Twilio. Twilio’s WhatsApp integration offers advanced security, authentication, and flexibility for building your messaging and support processes.

When you send messages or messaging campaigns through WhatsApp via Twilio, customer replies to those messages will be rerouted to your Re:amaze inbox for consolidation. Your agents can respond directly to WhatsApp customer messages directly without needing the WhatsApp mobile app or desktop application. The advantages of using Re:amaze for WhatsApp are:

  • Consolidate all of your WhatsApp messages into a single shared inbox in Re:amaze alongside email, social media, SMS, VOIP, and live chat
  • Leverage Re:amaze features such as automation workflows, automatic assignments, tags, and much more
  • Work collaboratively with your teammates in Re:amaze
  • Enjoy advanced helpdesk features such as the ability to insert FAQ articles into WhatsApp message repliesConnectingWhatsApp via Twilio to Re:amaze

To connect WhatsApp to Re:amaze, you’ll need to first acquire a Twilio account and number for WhatsApp. You may sign up for WhatsApp via Twilio through this link.

Once you have your Twilio account, go to Re:amaze Settings, click on Social Channels, and “Connect WhatsApp”.

You’ll be required to enter your unique Twilio and WhatsApp credentials (including your WhatsApp number) in the following steps.

Once your WhatsApp account is connected, you’re ready to receive customer messages in your Re:amaze Inbox. Your WhatsApp account will have its dedicated Re:amaze Channel as well.

Oct 30, 2020