Aircall.io: How-To

Aircall Integration

Integrating Aircall with Re:amaze enhances your ability to provide seamless customer service alongside your other channels such as live chat, email, social media, SMS/MMS, and FAQ.

This partnership between Re:amaze and Aircall brings you the ability to bring in Aircall call recordings and Aircall voicemails directly into your Re:amaze dashboard. Customers that have phone numbers attached to their identities will automatically be associated to incoming Aircall recordings and Aircall voicemails. The two development teams at Re:amaze and Aircall are working together to enhance the integration so businesses can eventually make and take inbound calls directly within the Re:amaze dashboard!

Incoming call recordings from Aircall will be marked as resolved conversations. Incoming voicemails from Aircall will be marked as Open and Unresolved conversations.

Getting started with Aircall from Re:amaze is super easy. Let’s take a look below.

  1. Start by going to your Re:amaze Settings menu
  2. Under “Channel Settings”, select “Voice Channels”
  3. Click on “Add Aircall Integration”
  4. Provide your Aircall credentials such as your Aircall API Token ID and API Token Secret
  5. Select the appropriate phone numbers that return from Aircall
  6. Click “Save”!

You can also log Aircall calls from the beginning of a phone call and add internal notes throughout your call.

To enable this new feature, go to settings > channel settings > voice channels and toggle the box that says “Log calls on start without waiting for recording.”

Oct 30, 2020