Integrating Aircall with Re:amaze enhances your ability to provide seamless customer service alongside your other channels such as live chat, email, SMS, etc.
Our integration with Aircall brings you the ability to bring in Aircall call recordings and voicemails directly into your Re:amaze dashboard. Customers that have phone numbers attached to their identities will automatically be associated to incoming Aircall recordings and Aircall voicemails.
Incoming call recordings from Aircall will be marked as resolved conversations. Incoming voicemails from Aircall will be marked as Open and Unresolved conversations.
To connect your Aircall account, start by going to Settings > Voice Channels. From this page, click the "+ Add Voice Channel" button.
Next, you'll want to give this voice channel and name and select Aircall from the "Voice Provider" dropdown.
Provide your API credentials (API Token ID and Token Secret), then select the appropriate phone numbers that are returned from Aricall. You will also have the option to log calls immediately when they start. Check this box if you would like to enable this setting.
Lastly, select the staff members you want subscribed to this channel and click "Next Step" at the bottom of the page when you're done.