Attentive Integration: Setup and Features

Attentive is an SMS marketing solution designed for ecommerce businesses that enables personalized customer communication through text messaging. Connecting Attentive as an SMS channel in Re:amaze allows your support team to respond to text messages directly from your Re:amaze inbox.

Already an existing Attentive and Re:amaze customer? Follow the instructions below to learn how to connect Attentive to your Re:amaze account.

Connect Attentive in Re:amaze

In Re:amaze, navigate to Settings > Channels > SMS Channels. From the dropdown menu in the top right corner of the page, select Add a Custom SMS Provider.

Note: You will need to be on a Re:amaze subscription plan that supports SMS channels. You can verify your plan from your subscription settings page or contact the Re:amaze team at support@reamaze.com .

Select the brand you want to connect this channel to and add an internal-facing channel name. You can also choose whether to display this channel in your embeddable chat widget. Note that this option only appears when accessing the chat widget from a mobile device.

Paste the following URL into the Webhook URL field:

https://api.attentivemobile.com/customer-service/messages-basics/vendors/reamaze/companies/{company_id}

Replace the {company_id} variable with your unique company ID provided by Attentive. If you are unsure of your company ID, contact Attentive's White Glove team at whiteglove@attentivemobile.com .

Enter your SMS number from Attentive, which is your company's shortcode. Then select the staff members you want subscribed to notifications for this channel. Save your channel when done.

Complete setup in Attentive

In your Attentive account, navigate to your integration setup page and select Re:amaze. Enter the following details:

• Webhook Secret: The shared secret from the Re:amaze SMS channel settings page.
• Webhook Phone Number: The SMS number or shortcode entered in Re:amaze.
• Support Confirmation: By default this setting is on, meaning SMS replies are only forwarded to Re:amaze if the Support Confirmation Keyword is provided. If toggled off, all SMS replies will be forwarded to Re:amaze. Re:amaze recommends keeping this setting on.

Select Set Up Integration to complete the connection.

If you experience any issues setting up your Attentive SMS channel, contact Attentive's White Glove team at whiteglove@attentivemobile.com .