Slack Integration: Setup and Features

Re:amaze integrates with Slack to bring customer support notifications directly into your team's channels. You can also map Re:amaze support agents to Slack team members so the right people are mentioned when a new message arrives.

Connect Slack

Navigate to Settings > Apps and Integrations and select Slack from the list of apps.

Select Click to Connect for Slack.

When prompted, complete the authorization process so Slack and Re:amaze can exchange the necessary permissions.

Once connected, you will be returned to Re:amaze to finish setting up your channels. Enable the brands and channels you want to connect to a Slack channel.

Select Edit next to each channel to map your Re:amaze channel to the Slack channel where you want to receive notifications. If you want to connect to a private Slack channel, you will need to invite the @Reamaze bot to that channel first. Once added, the private channel will appear as an option in the integration settings.

You can also choose which conversation events trigger Slack notifications, such as when a customer replies or when a new conversation arrives in the inbox.

Make sure to map your Re:amaze staff members to their corresponding Slack accounts so notifications are routed correctly.

It goes without saying then that we’re super excited to announce Re:amaze integration for Slack and we can’t wait for Slack and Re:amaze users to enjoy the benefits. The team over at Slack has also provided an awesome set of instructions to help you get started.