Connect Gmail Email Forwarding to Re:amaze
Connecting an email channel is the first step in setting up Re:amaze. To receive customer emails in your inbox, you also need to set up email forwarding so messages sent to your support address are delivered to Re:amaze.
Before you begin
If you haven’t created an email channel yet, go to Settings > Email Channels and select Add New Channel.
If the channel already exists, select Connect to External Email.
Re:amaze automatically creates a mailbox address for the channel (for example, [support@yourbrand.reamaze.com](mailto:support@yourbrand.reamaze.com)). This is the address your emails will be forwarded to.
Start the forwarding setup in Re:amaze
- Select Connect My Email Address.
- Enter your existing support email address (for example,
[support@acme.com](mailto:support@acme.com)). - Copy the Re:amaze channel address shown on the screen. You’ll need it in the next step.
- Select Next.
Note: You can send and receive emails through the Re:amaze address, but customers will only see your support email address.
Set up forwarding in Gmail
- Sign in to your Gmail account.
- Open Settings, then select See All Settings.
- Open the Forwarding and POP/IMAP tab.
- Select Add a Forwarding Address.
- Paste the Re:amaze channel address you copied earlier.
- Select Next, then confirm by selecting Proceed.
Gmail will send a confirmation email to your Re:amaze inbox.
Confirm the forwarding request
- In Gmail, select Save Changes before leaving the settings page.
- Return to your Re:amaze inbox and open the confirmation email from Gmail.
- Select the confirmation link inside the email.
- Go back to the Re:amaze setup screen and select Yes, I’ve Completed Forwarding.
You should see a confirmation message indicating that email forwarding is active.
Troubleshooting
If forwarding fails:
- Make sure Gmail is set to forward a copy of incoming mail.
- Confirm that Disable Forwarding is not selected.
If emails are not arriving:
- Gmail does not forward messages routed to the Promotions or Social tabs.
- To forward all emails to Re:amaze, disable these tabs and use only the primary inbox.