If you had a conversation with a customer at a coffee shop or on the phone and wish to log what was discussed as a conversation then the "Log Message" feature is perfect.
To log a message, click on the "New Message" dropdown. Select "Log Message".
- Select the channel you wish to log the message under.
- Input the recipient(s) the logged message is for.
- You can also choose to assign it to a specific staff member.
- Write the content of the message and click "Log Message".
Once a message is logged, a conversation will be created on the customer's behalf. Your message content will show up as an internal note since the customer doesn't really need to see it. You can also now reply to the logged message and Reamaze will send a new outbound message to the customer on your behalf.