Log a Message

If you had a conversation with a customer in person or over the phone and want to log what was discussed, the Log Message feature lets you create a record of that interaction directly in Re:amaze.

To get started, select the New Message dropdown and choose Log Message.

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Log a message

  1. Select the channel you want to log the message under.
  2. Enter the recipient or recipients the logged message is for.
  3. Optionally, assign the message to a specific staff member.
  4. Write the content of the message and select Log Message.

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Once a message is logged, a conversation will be created on the customer's behalf and your message will appear as an internal note. You can then reply to the logged message and Re:amaze will send a new outbound message to the customer.

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