Sending Outbound Messages

You can manually send outbound messages to customers within your Re:amaze account. This is helpful when you need to reach out to a customer if they did not previously engage with you. Re:amaze does not support bulk outbounds or mass emails.

How to send an outbound message
  1. From your Conversations Dashboard, click on the "New Message" dropdown menu, then select "New Message".
  2. Select the channel you want to send the message from (pay attention to the channel names and brand names).
  3. Next, enter the recipient names. You can input email addresses or parts of names. Re:amaze will search through your contacts and pre-fill the list if anything matches.
  4. Finally, enter your message content. You can also attach files at this time. When you're done, press "Send"!

NOTE: You can also send a new outbound message from the customer's profile screen. You will not need to pre-fill the customer's email address or name if you do it from this screen.


Outbound sending is rate limited for new and trial accounts. As you build your outbound sending reputation Re:amaze will allow you to send more as long as the bounce rate is low and there are no spam complaints. We do this to ensure the highest deliverability rates due to a well groomed sending reputation from our servers.

If you want to bypass this rate limit, you can check out our Custom SMTP option, which allows you to send emails via your own SMTP server so you can manage your own deliverability and sending reputation: See here for more details.

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