Send an Outbound Message

You can manually send outbound messages to customers directly from your Re:amaze account. This is useful when you need to reach out to a customer who has not previously contacted you. Re:amaze does not support bulk outbound messages or mass emails.

Send a new outbound message

1. From your Conversations Dashboard, select the New Message dropdown menu and choose New Message.
2. Select the channel you want to send the message from. Pay attention to both the channel name and brand name.
3. Enter the recipient's name or email address. Re:amaze will search your contacts and pre-fill the field if a match is found.
4. Enter your message content and attach any files if needed. Select Send when you are ready.

Note: You can also send a new outbound message from the customer's profile page. The recipient's name and email address will be pre-filled automatically.

Outbound sending rate limits

Outbound sending is rate limited for new and trial accounts. As you build your sending reputation, Re:amaze will allow higher sending volumes as long as your bounce rate remains low and there are no spam complaints. This helps maintain high deliverability rates across Re:amaze's servers.

If you need to bypass this rate limit, you can use the Custom SMTP option to send emails through your own SMTP server and manage your own deliverability and sending reputation. See Custom SMTP Setup for more details.