Managing your staff and profiles

Now what fun would helping and amazing customers be without other teammates?? The staff management page allows you to invite and manage staff details for the entire team.

To add a new staff, simply click on the "New Staff" button. Input the new staff member's name, email address (this will be used to send them the invitation to join Re:amaze as a staff), and role. Lastly, pick which channels you'd like the new staff member to receive notifications for. By default, everything is enabled.

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You can always change these settings later by coming back to this page or having the staff member edit his/her notifications.

Clicking on the "Action" button will allow you to do several other things:

1) Edit an existing staff member's profile including his/her name, email, avatar, and notifications.

2) Delete an existing staff member will remove him/her from the staff list. All previously assigned conversations to the deleted staff member will become unassigned.

3) You can log in as another staff member to step in and help.