What are Conversation Permalinks?
A Conversation Permalink is a running snapshot of an existing conversation that you can share and view through a secure URL. This is useful when you need to share the contents of a thread with someone outside your team without giving them full access to your Re:amaze account. Permalinks also give you a way to save or "export" a conversation, even though Re:amaze doesn't have a dedicated export feature. If you download a Permalink page as a PDF, you get a static copy of that conversation.
How to locate a Conversation Permalink
- Open the conversation and select the info icon in the top-right corner.
- From the dropdown, select Permalink to Conversation to open the conversation in a new tab, or select the copy icon next to it to copy the link directly to your clipboard.
Selecting Permalink to Conversation opens a new tab with that conversation's Permalink page.
Saving a Permalink as a PDF
Since a Permalink is a live web page, it updates automatically as new messages are added to the conversation. If you want a fixed copy of the conversation at a specific point in time, save the Permalink page as a PDF instead of sharing the link:
- Open the Conversation Permalink.
- Right-click the page and select Print.
- Choose Save as PDF as your destination, then save the file.
Control who can see a Permalink
You can adjust the privacy settings for your Permalinks by going to Settings > Brands > See all settings. Scroll down to the bottom of the page and select Permalink Privacy Settings.
From this page, you can:
- Hide display names and attachments from the conversation
- Redact private messages so they don't appear when a Permalink is shared with a third party
For example, if a customer emails your support team with a third party CC'd, your reply is visible to everyone on that thread. If the customer later removes that third party from the conversation for privacy reasons, Re:amaze blocks the removed party from seeing any messages in the Permalink from that point forward.
Customize Permalink pages
You can customize the appearance of your permalink pages by going to Settings > Brands > See all settings > Custom CSS and Meta Headers. Provide your CSS in the Custom CSS Stylesheet for your permalink page field.
What went wrong? (Optional)