Contact Form submissions fail to create conversations

Resolved

This incident has been resolved.

Sep 1, 2026 8:54 pm
Monitoring

A fix has been deployed and we are monitoring the situation to ensure any issues have been resolved.

Sep 1, 2026 8:23 pm
Identified

Our engineering team has identified the issue and is currently working on a fix.

Sep 1, 2026 7:40 pm
Investigating

We are receiving reports of the Contact Form feature not correctly creating conversations in Re:amaze. Our engineering team is investigating and we hope to have a resolution soon.

Sep 1, 2026 7:26 pm
Affected Systems
Database
Operational
Network
Operational