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Past Incidents

October 2025

Re:amaze App Unavailable
Resolved

This issue has been resolved and systems should be back up and running. If you continue to see issues here please reach out to the team.

Oct 17, 2025 5:01 pm
Monitoring

A fix has been implemented and we are monitoring the results.

Oct 17, 2025 3:57 pm
Identified

We have identified the issue and our Engineering teams are currently working on a fix.

Oct 17, 2025 3:17 pm
Investigating

We are receiving reports of the Re:amaze app not loading properly for some users. We are currently investigating the issue, thank you for your patience.

Oct 17, 2025 3:12 pm
June 2025

Missing avatar images
Resolved

Issue is resolved

Jun 25, 2025 9:04 pm
Identified

We've identified an issue with some avatars not showing. We're in the process of fixing the issue and expect to have impacted avatars restored in the next few hours

Jun 25, 2025 12:53 am

Search maintenance
Resolved

This is completed

Jun 5, 2025 3:06 pm
Planned

We will be performing an emergency maintenance on our search cluster on June 3 2025 at 4pm Pacific.

While we do not expect search functionality to be impacted, we will have an official maintenance window from 4pm Pacific Time to 8pm Pacific Time.

Please contact our support team if there are any issues with search.

Jun 2, 2025 10:22 pm
March 2025

Possible temporary disruption due to planned upgrade
Resolved

Change is deployed and app is stable. Please reach out to support if there are any issues

Mar 6, 2025 2:33 am
Planned

We will be releasing an change momentarily that might impact some users loading assets for the app unless users already have the app loaded. This is expected to be temporary as our change rolls out to all of our endpoints.

We will be closely monitoring for issues and rollback if necessary.

The window for this disruption is approximately 15 minutes.

Mar 6, 2025 1:03 am
December 2024

Instagram DM contains JSON code
Resolved

Meta has resolved the bug on their end. Please let us know if you run into this issue agian

Dec 17, 2024 4:35 pm
Monitoring

We are receiving reports that some users are seeing automated replies with JSON code. This is a Meta issue and is not related to Re:amaze.

Meta status page for Instagram DMs shows an Outage - https://metastatus.com/ig-messenger

There are also a few bug reports filed by other developers that are seeing this - https://developers.facebook.com/community/threads/607930555104827/

We are monitoring for any updates from Meta.

Dec 17, 2024 3:59 am

AI functionality degraded
Resolved

OpenAI issues are resolved and AI functionality is now recovered

Dec 12, 2024 4:37 pm
Investigating

Our AI integrations are degraded due to an outage on OpenAI - https://status.openai.com/

We will continue monitoring and update when we have more information. AI functionality is expected to recover once OpenAI's outage is resolved.

Dec 12, 2024 12:03 am

Meta integrations degraded
Resolved

Issue is now resolved per Meta

Dec 12, 2024 2:31 am
Monitoring

Feel free to follow Meta's status page at https://metastatus.com/ for more updates as well.

Dec 12, 2024 12:00 am
Monitoring

Meta is having an incident affecting a majority of its APIs including Instagram Messenger and Facebook Messenger and there might be issues managing Messenger threads in Re:amaze

We are monitoring for updates and will update this incident appropriately

Dec 11, 2024 11:58 pm