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Past Incidents

Mar 20, 2020

Presence temporarily disabled

Resolved

We've resolved the issue and will be keeping an eye on performance.

Mar 27, 2020 6:00 am
Identified

We've decided to temporarily disable initialization of Presence states when the dashboard is loaded. Updates to a conversation's Presence will still work, so while you might not see any Presence indicators initially when the dashboard loads, any subsequent viewing/leaving a conversation will update the Presence state on the dashboard.

We'll re-enable the initial Presence set up once we've resolved the underlying issue with Presence.

Mar 23, 2020 6:45 am
Resolved

We have diagnosed the issue and have re-enabled presence on the Admin dashboard.

Mar 20, 2020 12:08 am
Identified

We're looking into an issue with Presence on the Admin dashboard and have temporarily disabled it.

Presence when viewing a conversation will still be operational.

Mar 19, 2020 2:35 pm
Feb 28, 2020

Currently experiencing email delays

Resolved

This issue has been resolved. Email deliveries are restored.

Feb 28, 2020 10:48 pm
Investigating

Our team is currently looking into an issue with our email provider. Outgoing emails are temporarily delayed. We will issue an update as soon as possible

Feb 28, 2020 10:24 pm