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Past Incidents

May 2026

Routine Backend Maintenance

Resolved

The routine backend maintenance was completed.

May 24, 2026 6:14 am
Monitoring

Routine backend maintenance planned for May 24th 6:00am UTC.
Expected to take approximately 15-30min.
During this time there may be intermittent delay/disruptions.

May 24, 2026 5:58 am
Planned

Routine backend maintenance planned for May 24th 6:00am UTC.
Expected to take approximately 15-30min.
During this time there may be intermittent delay/disruptions.

May 4, 2026 6:24 pm
December 2025

Duplicate conversations being created

Resolved

Our Engineering team has confirmed that this issue has only affected a specific segment of Re:amaze accounts that use a large of number of intent-connected workflows, leading to multiple stacking AI queries that can lead to message duplication. We are working to improve performance in this area and in the meantime recommend that most users do not enable more than 10 intent-connected workflows at a time. If you have further questions please reach out to the team.

Dec 11, 2025 11:05 pm
Identified

A potential fix has been identified and we are working on implementing it now.

Dec 11, 2025 7:28 pm
Investigating

We are receiving reports of duplicate conversations being created across chat and email channels - our Engineering team is investigating and we hope to have an update soon.

Dec 11, 2025 5:38 pm
November 2025

Cloudflare outage affecting Re:amaze functionality

Resolved

Cloudflare has resolved their ongoing incident and full functionality across Cloudflare services should be restored.

Nov 18, 2025 6:13 pm
Monitoring

We are currently monitoring an incident with one of our essential network providers, Cloudflare. This incident may affect users' ability to load the app. Cloudflare is currently working on a fix and we expect full functionality to resume shortly. See more info here.

Nov 18, 2025 2:42 pm
October 2025

Re:amaze App Unavailable

Resolved

This issue has been resolved and systems should be back up and running. If you continue to see issues here please reach out to the team.

Oct 17, 2025 5:01 pm
Monitoring

A fix has been implemented and we are monitoring the results.

Oct 17, 2025 3:57 pm
Identified

We have identified the issue and our Engineering teams are currently working on a fix.

Oct 17, 2025 3:17 pm
Investigating

We are receiving reports of the Re:amaze app not loading properly for some users. We are currently investigating the issue, thank you for your patience.

Oct 17, 2025 3:12 pm