Re:amaze's Classic Chat includes an automated, in-chat message to update customers on your team's availability. This "Staff Busy" message will appear in your Chat Widget when all online agents have reached their maximum chat limit. This helps to provide transparency and set customer expectations during busier hours of the day.
- To set a maximum chat limit, go to Settings > Roles and Permissions and select the desired role.
- Scroll down to the "Functional Permissions" section and set a max chat limit that fits your team.
- Once you're done, click "Save Role."
- To change the phrasing of your message, navigate to Settings > Brands > Text Customization.
- Scroll down to the "Classic Chat" section and write your message in the "Staff Busy Message" field.
- Once you're done, click "Update Brand."
Now, whenever all of your online agents reach their maximum chat limit, and your team is marked as busy, customers will automatically receive a notification message like the one below: