When you reply to a conversation, your reply goes to conversation recipients. Recipients may be your customers, internal staff members, or third parties. Recipients are very versatile in Re:amaze. We've gotten rid of the concept of CCs to make your workflow simpler. When you reply from the dashboard and wish to CC someone, simply add them to the recipients list. Re:amaze will make sure they get a copy of your so they can join the conversation.
If you're replying to a Re:amaze conversation via email, you may continue to use the CC field and Re:amaze will automatically add them as a recipient for the next reply. However, you can choose to manually add anyone as a participant by using the
#add:firstname.lastname@example.org syntax to add then as a recipient.
You can forward conversations to third parties recipients as well. Forwarding recipients only have permissions to participate in that specific thread. Customers will not be able to see replies from forwarding recipients and vice versa.