Rather than a traditional CC field, Re:amaze lets you add additional recipients directly from the reply header by entering their email addresses. If you have communicated with a recipient previously, their name will automatically populate as you type.
If you are replying to a Re:amaze conversation via email notification, you can continue to use the CC field and Re:amaze will automatically add those addresses as recipients for the next reply. You can also manually add anyone as a participant using the #add:[[someone@example.com](mailto:someone@example.com)](mailto:[someone@example.com](mailto:someone@example.com)) syntax directly in your reply.
You can also forward conversations to third-party recipients. Forwarding recipients can only participate in that specific thread. Customers will not be able to see replies from forwarding recipients, and forwarding recipients will not be able to see replies from customers.
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