Connecting a WhatsApp number
We currently support connecting WhatsApp via Twilio (www.twilio.com/referral/EOps69). With our WhatsApp integration, you can now receive WhatsApp messages from your customers and respond to them all from inside Re:amaze.
In order to use Twilio for WhatsApp, you first need a WhatsApp...
Creating workflows with social media channels
Automating social media channel conversations may be extremely helpful during high velocity events. For example, you just released a new product or feature and announced it on your Twitter account and Facebook page. In fact, the launch was so successful you've got hundreds of people asking questi...
Facebook: Connect a business page
Connecting a Facebook page to Reamaze
Choose "Social Integrations" on the left rail
Choose to "+ A New Social Channel"
Make sure you are logged into Facebook as the page manager and accept all permissions
Check the page that you wish to manage via Reamaze and click "Done"
Facebook Lead Ads Channel: How-To
You can import your Facebook Lead Ads (https://www.facebook.com/business/ads/lead-ads) into Re:amaze as a dedicated support channel. If you currently use Facebook Lead Ads as a way to gather more contextual customer information as a means to generate more interest in your brand or product, it’s i...
Facebook page and ad comments
Reamaze supports Facebook Page Boostable Posts as well. If you’re not already familiar with Boostable Posts, it’s basically a way for you to show your ads in people’s feeds for a fee. This is also known as a "dark post". Facebook Page managers often love to do this while a post is still unpublish...
How Instagram channel integration works
Connecting your Instagram account with Re:amaze
Starting in early 2018, adding Instagram as a conversational channel in Re:amaze must be done through your Facebook Page. Due to the deprecated API on Instagram's end, all new Instagram integrations going forth must be done via Facebook's updated A...
How SMS and MMS mobile channels work
Reamaze currently supports SMS and MMS mobile channel integrations through ClickSend (https://clicksend.com?u=7127) and Twilio (www.twilio.com/referral/EOps69). For ClickSend, you can choose between a SMS only number, MMS only number, or a combined number for both SMS and MMS. For Twilio, you'll ...
How Twitter channel integration works
Reamaze's Twitter integration allows you to import and reply-to tweets and direct messages sent and received from your Twitter account.
Log into your Reamaze and Twitter accounts.
Go to "Settings" > "Social Integrations" > "+ Add a New Social Channel" > "Add a Twitter C...
Problems with authenticating social media channels
The most common issues we see with social media channel authentication are:
Not logged in to the right account
Not having administrator privileges
Not having admin access to the page you're trying to connect
Not accepting all permissions when requested
Trying to connect to a channel that Reamaze...
Twitter: Write beyond 140 characters
You know how Twitter limits you to 140 characters? In most cases, that's enough for you to fire off a quick reply indicating that you've received the message. In other cases, 140 characters simply isn't enough to resolve an issue.
With Reamaze, you never have to worry about a character limit wit...
Unread Facebook Messenger threads and your Facebook Page's Response Times
Your Facebook Page's response times are calculated based on how quickly you respond to customers. Even if the Facebook Messenger threads are left in an unread state in Messenger, your response times will not suffer as long as your respond to the customer conversation.