How it works: Multi-Brand
What is Re:amaze Multi-Brand?
Re:amaze is a multi-brand capable platform. That means you can easily create and manage several different business operations, business stores, or business identities using one paid Re:amaze account. Multi-brand is especially helpful since each brand has its own uni...
How it works: Staff Management
What is a staff user?
A staff user can be anyone on your customer support / customer success / sales / marketing team that interacts with your customers on a regular basis and who's main responsibilities are to answer questions, resolve issues, and work with other team members to ensure customer...
Managing your roles and permissions
You can create different roles for different members of your team. Roles are a flexible way to assign different functions to staff members. Some may just handle sales conversations and others may handle social media conversations. Roles can also have specific permissions settings so you can accur...
Managing your subscription and payment method
You can view what subscription plan you're on by clicking on "Settings" and then "Subscription Plan" under "Plan Settings". The information displayed are as follows:
Click on the "Payment Method" option to update the credit card you have on file. It's important to keep the credit card you have...
Changing or resetting your account password
You can easily reset your password if you've forgotten it. Don't worry :) We all do that sometimes. Keep in mind that the Re:amaze support team will not be able to assist in resetting your password for you due to security reasons.
You can access the "Forgot password" feature by going to the logi...
This article is currently outdated and is replaced by https://support.reamaze.com/kb/learning-re-amaze/your-notifications-settings (https://support.reamaze.com/kb/learning-re-amaze/your-notifications-settings).
New Channel Notifications Subscribers
When you create a new channel within Re:amaze ...
Re:amaze free trial policy
Your new Re:amaze account comes with a 14-day free trial period. During the free trial period you are able to use all Re:amaze features including Classic Live Chat, Roles and Permissions, Multi-Brand, and everything included in the Plus plan without any limitations. If you need more than 14 days ...
Suspend, cancel, or close your Re:amaze account
If you'd like to cancel your subscription and put your account into read-only mode, you may suspend your subscription. Keep in mind that you and your staff will not be able to respond to user inquiries. To get started, go to "Settings" and then "Subscription Plan". Click on the "Suspend Subscript...
You can access your Re:amaze billing history by going to "Settings" and then "Payment History" under "Plan Settings".
Changing your Help Site favicon
You can change the favicon that resides in the browser tab of your Help Site FAQ to something you currently use.
Go to "Brands"
Click on "See all settings" for the brand you'd like to edit
Click on "Custom Header and Footer"
In the "Meta" section, enter where the link points to the URL of wh...
Changing your Help Site's FAQ logo and header color
You can customize the overall look and feel of your Help Site and FAQ by simply updating the header color and logo to your brand's assets. To change this, you'll need to find the "Custom Header and Footer" option under your brand's customizable settings.
Go to "Settings" > "Brands" > "See ...
Enabling Sound Notifications on Safari
Having trouble hearing sound notifications on Safari while Re:amaze is in the background? Safari now requires you to whitelist websites you'd like to enable sound notifications for.
Follow these quick and easy instructions to whitelist Re:amaze and enable sound notifications so you won't miss an...
When using certain aspects of Re:amaze, you may be receiving Personally Identifiable Information from your customers or site visitors. When these visitors are from the EU (European Union) or EEA (European Economic Area) they're protected by various regulations governing the treatment and consent ...
SAML is a standard that enables the secure communication of identities between organizations. Re:amaze is a SAML Service Provider that can accept Identities provided by a SAML Identity Provider (IdP) for the purposes of allowing Single-Sign-On (SSO) for organizations that have a SAML IdP.