Connecting an email channel is the first step in setting up Re:amaze. To receive customer messages in your inbox, you also need to set up email forwarding so emails sent to your support address are delivered to Re:amaze.
Before you begin
If you haven’t created an email channel yet, go to Settings > Email Channels and select Add New Channel.
If the channel already exists, select Connect to External Email.
Re:amaze automatically creates a mailbox address for the channel (for example, [support@yourbrand.reamaze.com](mailto:support@yourbrand.reamaze.com)). This is the address your emails will be forwarded to.
Start the forwarding setup in Re:amaze
- Select Connect My Email Address.
- Enter your existing support email address (for example,
[support@acme.com](mailto:support@acme.com)). - Copy the Re:amaze channel address shown on the screen. You’ll need it in the next step.
- Select Next.
Note: You can send and receive emails using the Re:amaze address, but customers will only see your support email address.
Set up forwarding in Outlook
- Sign in to your Outlook account.
- Open Settings, then select Rules.
- Add an action and select Redirect To.
- Paste the Re:amaze channel address you copied earlier.
- Save the rule.
Important: Make sure you select Redirect To, not Forward To. Using Forward To will prevent messages from being delivered to Re:amaze.
Confirm the forwarding setup
Return to the setup page in Re:amaze and select Yes, I’ve Completed Forwarding. You should see a confirmation message indicating that email forwarding is active.
Office 365 Group Distribution Lists
Office 365 distribution lists allow you to send email to a group of recipients without entering individual addresses. These lists are often used for teams organized around a shared function or topic.
Distribution lists can also be used to forward emails to Re:amaze.
To create and manage a distribution list, follow Microsoft’s instructions in the Office 365 Admin Center.