Adding a friendly name for a customer

You can add a friendly name for a given customer by clicking on the "Edit" link next to the name of the customer while in the profile screen. The friendly name is a name that the customer's friends might refer to him or her by. For example, William Clinton usually "goes-by" Bill Clinton.

When you have inserted a friendly name for a customer, you can use it as a variable to automatically inject the name in a response template. The variable is: {{ customer.friendly_name }}.