Reassigning & Staying Informed

There are times where managers and delegators will need to a) reassigning a conversation to a fellow teammate and b) stay informed on the progression of the conversation. Reamaze makes this easy!

When you perform the "Reassign" action on any conversation, you'll have the choice to become a participant in that conversation. This will allow you to receive notifications of ongoing threads even if you are not actively responding.

Alternatively, you may also choose to "Follow" a conversation. This action allows you to become a participant. You may access the "Follow" function when you check either one or multiple conversations on the dashboard.