To understand how personal and channel signatures work for email in Re:amaze, you'll first need to understand how email channels work in Re:amaze. We recommend reading this article before proceeding.
Note: Signatures are used only for email channels and not for social, SMS, or live chat channels.*
Your signature is one of the most important elements of your staff profile. If you're going to be using the Re:amaze dashboard or mobile app in the future to respond to customer conversations, your Re:amaze signature will override the signature you currently have in your regular email account.
If your Re:amaze account is multi-brand capable, you have the option of adding an individual staff signature for every brand. In the case of running customer service for multiple businesses, this makes it immensely easy for staff members so they don't have to switch signatures on the fly. The same applies to channel signatures. Because email channels belong to brands, each channel can have its own channel signature.
To set up your personal signature, go to "Settings" >> "Personal Settings" >> "Signature"
If a staff member prefers to override the Re:amaze personal email signature with their Gmail or Outlook signature, they can opt to check the "Email Passthrough" option.
Troubleshooting: If your signature is not detected, and Re:amaze is showing your signature
This can happen when our signature detection algorithm cannot detect your signature (for example, if your signature is too long). Please reformat your signature as follows:
- ensure the first line of your signature contains only two hyphens
- ensure that each line of text in your signature has 59 or fewer characters
- ensure that your signature (including the line with two hyphens) do not exceed 15 lines
When you reply as a staff member, your personal staff signature is automatically appended to the end of your message. Personal signatures are just that, personal. They vary from staff to staff. However, channel signatures belong to the email channel and are applied to every staff member when they respond to customers. Channel signatures appear underneath staff signatures.
To set up your email channel signature, go to "Settings" >> "Email Channels" >> "Manage Settings" >> "Channel Signature"