Video Tutorial Series

  • Comprehensive Platform Demo

    Interested in a comprehensive overview of the Re:amaze platform? Check out the pre-recorded video below. You can also navigate quickly between sections using the timestamps listed in the video's description. Keep in mind that this is a pre-recorded video and certain parts of the interface may be ...
  • Email Channels and Email Forwarding

    One of the most important things to setup in Re:amaze is your email channel (for interacting with customer emails) and setting up forwarding (so you can bring in customer emails from an address you already use).
  • Autoresponders, Email Appearance, Inserting Articles/Responses

    Learn how to enable and customize your email autoresponders, changing outgoing email template formats, creating your knowledge, and setting up some response template. Watch the videos below!
  • Text Customization

    Learn how to customize the public-facing portions of your Re:amaze Help Site / FAQ, Shoutbox Embed, Lightbox Embed, and Live Chat. Do things like changing all the text, changing it to a foreign language, or just making the experience a little more native to your tone and spirit!
  • Re:amaze Embed Builder

    Want to customize your Reamaze Embed but don't want to deal with the code? Want to change the Embed's trigger button but not sure what it'll look like? The Embed Builder is here to help!
  • Shopify and Re:amaze

    Learn how to install the Reamaze App to your Shopify store. Also, we teach you how to deploy the Re:amaze Shoutbox with full customization! NOTE: This video is currently outdated. We recommend viewing our updated Shopify integration guide here (
  • Automated Workflows

    Learn how to leverage Re:amaze's powerful automated workflows system to ramp up support!
  • Implementing a Traditional Contact Form in Shopify

    If you want to add a traditional contact form along with or instead of the default Re:amaze Shoutbox and Lightbox Embeds, then you can easily do that by watching this guided tutorial:
  • Integrating Reamaze with Wix

    We have a dedicated blog announcement ( for getting the Re:amaze Shoutbox integrated into your Wix store. Check out the quick video below!
  • New Response Templates (Macros) UI

    Small changes to UI elements can yield great efficiency gains. We recently updated how response templates are managed, presented, and inserted and thought it'd be helpful to just have Marvin run through how it all works. Check out the tutorial video below:
  • Roles and Permissions

    Learn how to create roles and set specific permissions in Re:amaze.
  • Special Syntaxes Tutorial

    Learn how to use special syntaxes from your email and control specific actions in your Re:amaze dashboard.
  • Zapier and Re:amaze

    Using an app that isn't natively integrated with Re:amaze? Fear not! Use Zapier to connect to hundreds of apps with ease. Watch the video tutorial guide below: