Re-categorize or Reassign Channel

This is a smaller enhancement to help you better manage those conversations. If you have more than one brand or email channel, chances are that you will receive emails to the wrong queue. If so, you can now re-categorize that conversation from a simple drop-down menu and move it into another queue.

Read about it here: http://blog.reamaze.com/2013/09/17/transformationtuesday-updates/