Inserting KB Articles in Responses

You may easily recycle and reuse common KB articles by inserting links to them directly in your replies. While composing your reply message, look for the link icon on the top right-hand corner. This gives you access to your repository of KB articles.

To find a KB article, simply input keywords! Here's a more detailed look at how this works: http://blog.reamaze.com/2014/01/02/insert-kb-here/