Have you ever wanted to capture your customers’ emotions as they were typing their message to your support team? Wouldn’t be awesome to gauge how they were feeling? What you really want is to capture your customers’ moods so you can better service them in a timely fashion.
We’re going to share a recipe with you today using a combination of Reamaze’s flexible Embeds and features such as tagging and workflows. The result will be an automated way to tag conversations based on your customers’ mood. You can then triage your team to tackle these conversations.
Get started HERE.