Capture Customers’ Moods Using Auto-Tagging and Workflows
Have you ever wanted to capture your customers’ emotions as they were typing their message to your support team? Wouldn’t be awesome to gauge how they were feeling? What you really want is to capture your customers’ moods so you can better service them in a timely fashion.
We’re going to share a...
Customizing Email Templates
Reamaze gives you the flexibility to choose between enhanced, simple, and custom email templates. Depending on your account type, you may be able to fully customize your email template via the settings menu. Read more about it here:
Embed KB on Your Site
Your Reamaze Knowledgebase can be inserted into your website via a few short snippets of code. Read about it here:
Inserting KB Articles in Responses
You may easily recycle and reuse common KB articles by inserting links to them directly in your replies. While composing your reply message, look for the link icon on the top right-hand corner. This gives you access to your repository of KB articles.
To find a KB article, simply input keywords! ...
Opening a KB article in a lightbox
You can make knowledge base articles more easily accessible to your customers and users by linking to them directly via a lightbox.
This can be done by adding data-kb-url="absolute-or-relative-url-of-article" or data-kb-article="article-slug" for a specific article, or data-kb-topic="topic-slug"...
Reassigning & Staying Informed
There are times where managers and delegators will need to a) reassigning a conversation to a fellow teammate and b) stay informed on the progression of the conversation. Reamaze makes this easy!
When you perform the "Reassign" action on any conversation, you'll have the choice to become a parti...
Re-categorize or Reassign Channel
This is a smaller enhancement to help you better manage those conversations. If you have more than one brand or email channel, chances are that you will receive emails to the wrong queue. If so, you can now re-categorize that conversation from a simple drop-down menu and move it into another queu...
Send your VIP customers to a special queue or support agent
In last week’s Reamaze Recipe session we taught you the basics on creating some custom form fields in the Reamaze Shoutbox, Lightbox, and Embedded Contact Form. These custom form fields were then used to capture customers’ moods and we created workflows to automatically tag the conversations for ...
SPF Records and Email Deliverability
All emails sent through Reamaze are signed by Reamaze and originate from @reamaze.com for best deliverability. By default, you should not have to alter your domain's SPF records for deliverability purposes. However, if you'd like to ensure this even further by adding Reamaze to your SPF record, y...
You Can Preview Markdown
Read about how markdown preview can help you learn your way around the language: